Operations Manager , Account Health Support
Amazon
Date: 3 weeks ago
City: Pasay
Contract type: Full time
Description
Working Hours: Office hours (alternative start-end times subjected to business needs and changes).
The Ops Manager within the Account Health Support (AHS) Team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to sellers and resolving their concerns. As a front-line manager, you will be responsible to provide coaching, guidance and mentorship to a team of Specialists and driving the team and individual performance goals.
Summary Of Responsibilities
Job ID: A2773091
Working Hours: Office hours (alternative start-end times subjected to business needs and changes).
The Ops Manager within the Account Health Support (AHS) Team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to sellers and resolving their concerns. As a front-line manager, you will be responsible to provide coaching, guidance and mentorship to a team of Specialists and driving the team and individual performance goals.
Summary Of Responsibilities
- Manage daily operations including effective resource planning and implementation of contact center strategies
- Manage and monitor schedule adherence, compliance, behavior and performance of a team of AHS Specialists and implement necessary action plans to resolve performance barriers
- Act as a subject-matter expert and point of contact to assist stakeholders (sellers and product management team) in designing and executing process and policy strategies
- Partner with AHS Program Management on staffing needs and capacity changes to make timely adjustments to meet service level goals- Manage multiple high-visibility and complex cross-functional projects, resolving conflicts and assessing the impact of strategic initiatives
- Lead from medium to large, complex, cross-functional strategic projects and opportunities
- Evaluate quality controls, monitoring program KPIs
- Drive improvements and identify key investment areas for the workforce and prioritize deliverables based on the business needs
- Lead a team of 15 or more AHS Specialists
- Manage key initiatives for the APAC site
- Represent APAC sites for collaborations and coordination with the main AHS HVE Captain
- Ensure APAC sites readiness for HVE
- Drive APAC Operations through collaborations with support functions
- 3+ years of team management experience
- Experience using data to influence business decisions
- Experience across the domain of risk management & compliance operations
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience in operational excellence using six sigma methodologies
Job ID: A2773091
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Analyst, Digital Supply Chain Planning
Vestas,
Pasay
15 hours ago
The Procurement & Supply Chain Planning department belongs to the Vestas Digital Technology Products unit and is in charge of advising our Business Units about technology and processes supporting the whole Vestas Value Chain (four main End 2 End processes: Idea to Market, Market to Order, Order to Delivery and Delivery to Renewal). We are an international team of motivated...
Cruise Consultant, Inbound Sales
Royal Caribbean Group,
Pasay
17 hours ago
Position SummaryThis position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. This position strictly handles inbound calls, including up until the time the guest sails. Agent is responsible for selling and servicing Silversea cruises and related shore side products and services to...
Senior Project Manager
TSA Group - Australia,
Pasay
1 week ago
Company DescriptionTSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with...
