Operations Manager
Maya
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
Onboarding
Our Mission
Our goal is for everyone to make bolder choices with their finances.
To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be Bolder for Better.
Description
What You’ll Do:
Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology.
We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.
We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.
Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/
Our Mission
Our goal is for everyone to make bolder choices with their finances.
To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be Bolder for Better.
Description
What You’ll Do:
- Lead the full lifecycle of partner onboarding and offboarding for Maya’s commercial ecosystem.
- Ensure compliance with KYC/KYB, AML, and regulatory standards while managing risk.
- Monitor SLAs, optimize turnaround times, and drive accuracy and efficiency.
- Design and implement scalable onboarding strategies that support business growth.
- Collaborate with Sales, Compliance, Product, Tech, Finance, and more to streamline partner journeys.
- Analyze performance metrics to uncover insights and drive continuous improvement.
- Champion new tools and automation initiatives through testing and pilot launches.
- Foster a partner-first mindset that drives satisfaction and long-term retention.
- Coach and lead a high-performing onboarding team with a culture of accountability.
- Align onboarding operations with company-wide strategic goals.
- Graduate of any 4-year business course.
- 8–10 years of operations experience in fintech or financial institutions.
- Proven leadership in deposit account opening, partner onboarding, or account provisioning.
- Strong communication, analytical, and presentation skills.
- Detail-oriented, data-driven, and comfortable working with numbers.
- Highly adaptable and thrives in dynamic, fast-paced environments
Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology.
We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.
We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.
Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/
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