Sr. Fintech App Support Engineer
OpsWerks
Date: 5 days ago
City: Mandaluyong City
Contract type: Full time
About the job:
- Develop operational strategies and act as a subject matter expert on microservices and distributed systems for fintech applications.
- Lead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operations.
- Proactively diagnose and resolve issues using in-depth log analysis, and prevent recurring problems.
- Continuously improve processes by identifying inefficiencies and applying solutions to improve service reliability.
- Create and maintain comprehensive documentation of known issues, workarounds, and resolutions.
- Conduct knowledge sharing sessions and workshops within the team.
- Be a member of a 24x7 shifting rotation.
About you:
- Bachelor’s degree in any Information Technology or Engineering course.
- Demonstrated ability in supporting critical production services and optimizing operations through automation and process improvements.
- Strong understanding of SRE principles: e.g. observability, SLOs, eliminating toil.
At least 5 years experience working with the following:
- Supporting critical production services, including response to major incidents and outages.
- Working in large-scale distributed systems as an SRE or DevOps engineer.
- Logging and monitoring: Splunk, Prometheus, or other APM & observability tools.
- Incident management: PagerDuty, ServiceNow.
- Version Control: Git.
PLUS POINTS:
- Operations experience in e-commerce, Payments systems, or financial services.
- Container Orchestration: Docker, Kubernetes.
- Experience with cloud platforms (e.g. AWS, Azure).
- Proficient in scripting languages (e.g. Python, Shell).
- Relevant certifications in any of the key skills.
- Familiarity with SQL queries for troubleshooting.
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