Operations Manager

We are seeking a skilled and motivated Remote Operations Manager to lead and optimize our HVAC services team from a remote setting. This position is vital in overseeing our daily operations, ensuring high-quality service delivery, and achieving customer satisfaction while working remotely. The ideal candidate has a strong background in HVAC services, excels in team management, and is proficient in digital tools that facilitate remote operations.

Salary: 1000-2000USD - 100% Remote

Key Responsibilities

• Remote Operational Management
• Plan and monitor remote workflows for HVAC service operations, optimizing processes to achieve efficiency and reliability.
• Implement scheduling and resource management strategies that ensure timely and effective service delivery.
• Regularly assess virtual workflows and adjust as needed to improve service quality, reduce operational costs, and enhance team productivity.
• Virtual Team Leadership
• Supervise, support, and develop the remote HVAC operations team, which includes technicians, dispatchers, and customer support staff.
• Conduct virtual recruitment, onboarding, and training to maintain a skilled and cohesive remote team.
• Set clear expectations and goals, monitor performance, and provide regular feedback and coaching.
• Foster a collaborative and accountable remote work culture.
• Customer Service Excellence
• Manage and monitor customer service channels to ensure quick and effective responses to client inquiries and concerns.
• Address customer complaints and service issues promptly, focusing on problem-solving and maintaining client satisfaction.
• Collaborate with customer service representatives to ensure smooth and professional communication with clients at all stages of the service process.
• Financial Oversight and Budget Management
• Develop and manage budgets for the operations team, closely monitoring expenditures and finding opportunities to reduce costs.
• Generate reports and analyze financial metrics to ensure efficient resource allocation.
• Coordinate billing, invoicing, and documentation, maintaining accuracy in client accounts and service records.
• Scheduling, Inventory, and Resource Allocation
• Oversee remote scheduling and dispatch processes, ensuring effective utilization of team members for timely service completion.
• Manage remote inventory processes, including tracking, ordering, and distributing tools, materials, and supplies.
• Coordinate with suppliers to ensure the timely and cost-effective delivery of materials and equipment.
• Safety and Compliance Management
• Ensure all remote operations adhere to safety regulations, codes, and best practices in the HVAC industry.
• Conduct virtual safety training and ensure ongoing compliance with regulatory requirements.
• Maintain accurate digital records of compliance, training, and safety audits.
• Continuous Improvement & Strategic Planning
• Lead virtual continuous improvement initiatives to streamline processes and reduce inefficiencies.
• Leverage data analytics and feedback to identify operational challenges and opportunities for growth.
• Collaborate with senior leadership to develop strategic plans for expanding remote operations and improving service delivery.
  
  

Qualifications

• 3+ years of experience in operations management within HVAC or a similar service-based industry.
• Proven experience managing remote teams with a strong emphasis on customer satisfaction and quality assurance.
• Strong knowledge of HVAC systems and industry best practices.
• Proficiency in remote management tools, including project management software (e.g., Asana, Trello), CRM platforms (e.g., HubSpot), and communication tools (e.g., Zoom, Slack).
• Familiarity with operations software like Service Titan, Jobber, or similar.
• Excellent organizational, analytical, and communication skills.