Operations Lead - Consumables Management | Hybrid

#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits:

• HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
• Expanded Medical Benefit
• Accident and life insurance
• Dental and optical reimbursements
• Free medical consultation with Lexmark’s in-house doctors
• Employee privilege access to lactating, gaming, music and sleeping room
• Health and wellness activities
• Work-life balance
• Semi flex schedule and alternative work arrangements
• Dress down Friday and Shift Allowance
• Company-sponsored team bonding activities
• Career advancement opportunities
• Unlimited access to online learning

***eligibility guidelines apply***

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

• Act as the Operations Lead on core function/shift/geography assigned.
• Provide consultations to internal or external teams that require the technical or process or E2E expertise.
• Provide supervisory floor support to operations for any business-related activities & issues. Support the operations manager in all operational aspects of the role.
• Collaborate with other Operations Leads, project managers, and stakeholders to ensure alignment for business objectives/requirements.
• Conduct initial investigation and Root Cause Analysis for the resolution of escalations and operational issues.
• Be the primary escalation contact for the operations managers with the stakeholders, as needed, particularly when there is a large scope and stakeholder management from the operations manager.
• Identify chronic process and system issues and work with Process Analyst for resolution.
• Work with Tech Ops, Business Applications Support and IT/EBA for timely and effective issue resolution.
• Work with Process Analysts for process improvement activities.
• Support governance activities to ensure process adherence and business controls compliance.
• Perform quality audits and metrics tracking for current or new process rollouts.
• Conduct User Acceptance Tests for process changes.

Technical Coach and Process Trainer

• Conduct technical coaching and process mentoring to targeted specialists in the organization.
• Co-develop process training and training materials.
• Conduct on-boarding or refresher process training.
• Support the Operations Manager in the development of the Training Needs Analysis (TNA)

Other Responsibilities

• Execute day-to-day transactions of the prescribed processes according to the standard and global policy and procedures.
• As needed, act as the back-up and overflow support to the operational specialists.
• As needed, act as the back-up and overflow support to the Process Analyst.
• As needed, act as the back-up to the 1st level Operations manager.

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• BA/BS degree in Business Management, Engineering, Computer Science, IT (Information Technology) or equivalent. Master's degree in business administration a plus.
• A minimum of 2 years operational experience in data analysis/management and the delivery of operations through use of technology solutions including the use of Enterprise Resource Planning solutions.
• Supervisory experience is preferred.
• Experience with transactional operations execution to defined service level agreements and quality.
• Knowledge and experience in finance, business, and economics.
• The individual will be involved in client/stakeholder interactions.
• Background with distribution, planning, and order management processes Sound administrative skills.