Operations CSR

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Brief New role

Role: Operations CSR

Wages and conditions: Same as Marketing/Product

Skills: Strong Microsoft Suite Efficiency (Particularly: Word, Excel, Powerpoint, Sharepoint)

Communication skills, attention to detail, time management, self-motivation, data entry

IT set up: Same as Marketing/Product + PMS access - reduced access can be provided (i.e. not admin or can’t download files)

Refer A Friend Program

• Checking Requests meet criteria
• Loading approved requests into Finance Spreadsheet
  
  

Operational Policy & Procedure Enquires

• Directing to Document Hub and linking relevant Guide / Cooee article
  
  

Closed Store Inbox Queries

• Returning message bank calls
• Sending prescriptions and patient data as requested
  
  

Debtors Reports

• Downloading Outstanding Debtors reports in Excel format
• Collating Data into Excel spreadsheet
  
  

Locums

• Sending requirement emails to Agencies
• Booking locums if they fit criteria provided
• Updating Booking Spreadsheet – bookings and costs for labour management
• Collation of invoices for approval by RMs
• Corporate traveller access/usage for bookings
  
  

Optometrist setup

• User setup on PMS
• HICAPS / Defence Health preferred provider setup
• DVA setup
  
  

Onboarding Set up (data entry for new onboarding stores)

• Discount Codes set up
• 3rd party Codes Lens set up
• Updating New Account Numbers
• Updating Contact Lens Pricing
  
  

Document Hub Management

• Updating existing policies and procedures
• Updating naming and filing /management of document hub
  
  

Stocktake management

• Reporting on completion of tasks / Outstanding stores for stocktake tasks i.e. submission of dates, submission of reports
  
  

Manual reporting

• Reports for Regional Sales Managers
  
  

Join the A-Team and experience the A-Life!