Operations Associate - Business Intelligence

FILINVEST COMPANY: FILINVEST LAND, INC.

Job Summary

The Business Intelligence Analyst supports the Business Intelligence Team Lead in all monitoring and operations content creation, value propositions / initiatives both internal and external, such as 1) new technology approaches across multiple platforms, services, and formats to drive operational efficiency, 2) employee engagement and retention, 3) information management through the maintenance and creation of intelligence dashboards which will form the basis of operational decisions, 4) and the presentation of quality data for use by the operations management team.

This individual is expected to be an expert in all things related to new content and process optimization, service consistency, management information analytics, and meaningful measurement of goals and performance within the Operations division.

The position collaborates with the departments of Operations, sales clusters, marketing, information technology, human resources, corporate planning, customer fulfillment, and third party suppliers/vendors to help define both the operational and service story and story as interpreted by the customer, both internal and external.

Description Of Functions

• Developing standards, systems and best practices (both human and technological) for process improvement creation, including the real-time implementation of strategies. Corollary to that, reviews, documents, and revises internal (Operations) and external (other FLI units) procedures that may be assigned by the Business Intelligence Team Lead, Business intelligence Head, Operations Head, and/or Upper Management, with the ultimate goal of achieving processes that are cost-efficient, rational, and risk-mitigating. As a result, instills and reinforces a strong customer service and professional-oriented ethic in the entire Operations team through the various initiatives relevant to process improvements.
• Scopes, coordinates, conceptualizes, and documents user and functional specifications for software and hardware requirements of Operations, while serving as project lead for each, if needed. Serves as admin and maintenance for existing cross-functional systems in place.
• Leveraging market data to develop content themes/topics/processes and execute plans to develop assets that support a competitive point of view.
• Conceptualizes and implements employee programs aiming for optimum performance levels through motivation, and/or positive/negative reinforcement. Uses, as basis, the monthly monitoring of employee performance through Key Result Areas, and through instinctive, analytical observation of the working environment.
• Ensures all operational content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for high value user experience for all channels of service including electronic, online, voice, email, mobile, video and face-to-face.
• Works closely with the Business Intelligence Team Lead and Business Intelligence Head on all creative and process improvement initiatives, management operational information dashboards, and analytics to ensure a consistent message across the various Operations departments.
  
  
  

Minimum Qualifications

Bachelor's Degree in Business Management, Marketing Management, or Industrial Engineering, or equivalent experience.