Online Customer Service Representative

Metacom Careers


Date: 23 hours ago
City: Cebu City
Contract type: Full time
Description

  • Provide timely and accurate responses to customer inquiries through online channels.
  • Assist customers in navigating the company website and resolving technical issues.
  • Manage customer accounts and process orders while ensuring customer satisfaction.
  • Collaborate with other departments to address customer concerns and improve service processes.
  • Document interactions and maintain accurate records of customer feedback and issues.

Requirements

  • Educational Qualifications: Bachelors degree in a relevant field.
  • Experience Level: 13 years of experience in customer service.
  • Skills and Competencies: Excellent communication skills and proficiency in online communication tools.
  • Qualities and Traits: Strong problem-solving abilities and customer-oriented mindset.
  • Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Working Conditions: Ability to work flexible hours, including evenings and weekends.

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