Onboarding Specialist - 100% remote - Philippines
Hostaway
Date: 3 hours ago
City: Remote
Contract type: Full time
Remote

Job Description
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.
As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.
NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines to collaborate with their team and peers.
About The Role
As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.
Responsibilities
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.
As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.
NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines to collaborate with their team and peers.
About The Role
As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.
Responsibilities
- Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
- Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
- Develop customized onboarding materials and resources in both Spanish and English.
- Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
- Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
- Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
- Serve as the primary point of contact for new Spanish-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.
- At least 2 years of experience in customer onboarding or customer success within the SaaS industry.
- Native-level fluency in Spanish and professional proficiency in English are mandatory. English is our company language used internally.
- Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail.
- Strong interpersonal skills and the ability to create a positive first impression with new customers.
- Excellent communication, presentation, and training skills.
- Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically.
- Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
- 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
- Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
- Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
- Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
- Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
- Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
- Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Administrative Assistant - Scheduling - Mental Healthcare
NEW U THERAPY CENTER & FAMILY SERVICES,
Remote
5 days ago
Name of Company: New U Therapy Center & Family ServicesNew U Therapy Center & Family Services is a modern, and innovative mental health clinic that offers all needed services for a person to be well and happy within one place for convenience, quality, and time-saving care and coordination.New U Therapy Center & Family Services' mission is to help individuals, couples,...

TikTok Shop Affiliate Manager
BAD Marketing,
Remote
1 week ago
About Bad MarketingWe're a team of 170+ passionate leaders and creatives who have worked diligently to make BAD Marketing one of the largest and most robust Growth Marketing Agencies in the world. At the core of our philosophy is the belief that excellence stems from a united team working toward a common objective: to not only help our clients grow...

Virtual Assistant - Collections
OPTIMAL PH,
Remote
₱25,000
-
₱30,000
per month
1 week ago
About Us:OPTIMAL is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfilment.Our Leadership Team is made up of Ex-Big 4 Accounting and Consulting professionals as well as property managers who have...
