On Site Operations Manager

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  
  

Position Overview:

The incumbent will provide Leadership while maintaining and improving service levels as it relates to turn around time and quality. Work alongside other operational leaders to assist in workload and effectively lead and develop Team Leaders in their roles of managing day-to-day operational and staff activities. Effectively manage operational budgets to plan and ongoing review of processes for efficiency gains and improvement to client service level and satisfaction.

Position: Operations Manager

Position Status: Full Time – On Site

Hours of Work: Monday – Friday – EST Day Time Hours

Location: 10 Brixton Technology Center, Brixton Street Brgy Kapitolyo Pasig City, 1603 & 1800 Bldg – 3&4/F 1800 Building Eastwood Ave. Eastwood Cyberpark 188 E. Rodriguez Jr. Avenue, Bagumbayan, Quezon City1110

Responsibilities:

• To provide an efficient and accurate service offering to one of our major clients, seeking to become a subject matter expert for the line of business.
• Manage a high transaction area through the review of service levels, turnaround time and quality levels.
• Maintain and develop a customer service approach in partnership with Client Director to best serve the client’s needs while managing the operation effectively.
• Very strong people management skills, engaging and motivating all levels of the team.
• Appropriate use of Human Resources tools, practices, and resources to assist in staff management.
• To ensure that recruiting practices meet the need of the department, attracting the right skill to match the functional job profile.
• Performance coach and manage all employees across all types of performance indicators (i.e., productivity, quality, commitment to client satisfaction, teamwork, etc.)
• Ensure adequate training and tools are in place for people to perform their jobs effectively.
• Ongoing reviews of operational procedures as they relate to operational activities.
• Accountable for consistent roll out of all practices and maintenance of the practices
• Promote the “continuous improvement/operational efficiency” approach to all staff.
• Accountable for the consistent processing of transactions
• To ensure staff are effectively trained and have the current knowledge about work processes and standard operating procedures, business rules, client products and provisions, and regulatory requirements.
• Continually seek efficiency opportunities through process and procedure review, system enhancements and talent management
• Ongoing review of performance plan to operational budgets
• Ongoing review of staffing levels and volume levels
• Working with our client to understand key volume drivers and forecasts.
  
  

Requirements:

• Business management experience is required.
• Excellent people management and leadership skills with ability to manage fluctuating workloads.
• Experience in managing an operational area of 30 to 50 FTEs and 3 direct reports.
• Excellent oral and written communication skills with the ability to confidently present to the client
• Well-developed research, planning, and analytical skills.
• Excellent negotiation and influencing skills.
• Well-developed relationship building and relationship management skills.
• Excellent customer service skills
• Good grasp of project management process including analysis and project management functions
• Ability to think strategically.
• Ability to work independently.
• Excellent change management skills
• Excellent time management skills
• Well-developed skills in networking both internally and externally with service providers, field staff and senior management.
  
  

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.