Non Voice Slovak Bilingual Customer Support

Job Title: Slovak Bilingual Non Voice Customer Support

Job Overview

Join our dynamic team as a Happiness Officer, where your primary mission will be to spread joy and create remarkable experiences for our customers. This role offers the convenience of permanent remote work and a structured training program, enabling you to enhance your skills without the traditional interview process. Successful candidates will proceed directly to training following an evaluation.

Key Responsibilities

• Embody our brand identity and voice in every customer engagement, reflecting our values in all interactions.
• Provide outstanding customer service that leads to memorable WOW moments for both new and returning clients across multiple platforms, including email, chat, and social media.
• Translate product information and customer communications such as newsletters and lifecycle emails to ensure clarity and accessibility.
• Cultivate a deep understanding of our products and internal systems to assist customers effectively.
• Foster a positive atmosphere in every interaction, contributing to a culture of happiness and support within the team.
  
  

Required Skills

• Proficient communication skills in both Slovak and English at a professional level.
• Strong desire to assist individuals with varying learning curves and a commitment to customer service excellence.
• A genuine enthusiasm for learning, problem-solving, and analytical thinking.
• Previous experience in a customer service role within a fast-paced environment.
• Availability for full-time work (40 hours per week).
• A functional desktop or computer with specified technical requirements and a minimum internet speed of 20 Mbps.
  
  

Qualifications

• Professional level fluency in Slovak and English.
• A passion for service and a proactive approach to learning.
• Experience in customer service is preferred but not mandatory.
  
  

Career Growth Opportunities

This role emphasizes ongoing training and the development of product expertise, supporting your professional growth and enhancing your skill set in customer service and communication.

Company Culture And Values

Our organization thrives on a foundation of positivity, empathy, and customer satisfaction. We are dedicated to fostering a supportive work environment where employees are encouraged to maintain a joyful demeanor in all interactions.

Compensation And Benefits

• Flexible permanent work-from-home arrangement.
• Weekly payout schedule to ensure timely compensation.
• Comprehensive training provided to empower your success in the role.
  
  

Employment Type: Full-Time