Non-Voice Dutch Bilingual Customer Support
Strikingly
Date: 5 days ago
City: Lipa City
Contract type: Full time
Remote
Job Overview
We are seeking a Remote Bilingual Customer Support Specialist (Dutch - English), also known as a Dutch Happiness Officer, to join our dynamic team. In this role, you will play a pivotal part in fostering customer satisfaction while embodying our brand ethos. Your mission is to spread joy and create memorable experiences for our customers through exceptional service.
Key Responsibilities
We are committed to your professional development and offer numerous opportunities for career advancement. Our training programs are designed to help you enhance your skills and grow within the organization.
Company Culture And Values
Our company prides itself on fostering a fun, collaborative, and international work environment that encourages creativity and teamwork among all employees.
Compensation And Benefits
Employment Type: Full-Time
We are seeking a Remote Bilingual Customer Support Specialist (Dutch - English), also known as a Dutch Happiness Officer, to join our dynamic team. In this role, you will play a pivotal part in fostering customer satisfaction while embodying our brand ethos. Your mission is to spread joy and create memorable experiences for our customers through exceptional service.
Key Responsibilities
- Represent our brand identity and character in every customer interaction by utilizing the Strikingly voice and tone.
- Deliver outstanding customer service that creates WOW moments for new and existing customers across multiple channels, including email, chat, and social media.
- Translate our product offerings and all customer communications, such as newsletters and lifecycle emails.
- Acquire in-depth knowledge of our product and internal systems to provide effective assistance to customers.
- Maintain a positive and uplifting demeanor in all customer and team interactions.
- Bilingual proficiency in Dutch and English.
- Strong written and verbal communication skills.
- Exceptional customer service skills with a focus on creating positive experiences.
- Ability to work autonomously and manage time efficiently.
- Proficiency with customer support tools and software.
- Previous experience in customer support or a related field is preferred.
- A solid understanding of customer needs and expectations.
- Technical aptitude and the ability to learn new software quickly.
We are committed to your professional development and offer numerous opportunities for career advancement. Our training programs are designed to help you enhance your skills and grow within the organization.
Company Culture And Values
Our company prides itself on fostering a fun, collaborative, and international work environment that encourages creativity and teamwork among all employees.
Compensation And Benefits
- Flexibility to work from anywhere.
- Paid leave after one (1) year of tenure.
- Opportunities for professional development and training.
- Competitive salary based on experience with flexible working hours.
Employment Type: Full-Time
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