[NON-LATAM] Technical Support Specialist (CRM Expert)
HYPR Service
Date: 9 hours ago
City: Remote
Contract type: Full time
Remote
Location: Remote
Position Type: Full-Time
Job Description:
We are seeking a dynamic and tech-savvy Technical Support Specialist to join our team. This role is perfect for someone with a strong background in CRMs, technical support, and sales, who is also highly skilled at speaking with clients in fluent English. As a Technical Support Specialist, you will be the go-to person for troubleshooting, guiding customers through technical issues, and providing stellar support to ensure their success with our tools and services.
Key Responsibilities:
Position Type: Full-Time
Job Description:
We are seeking a dynamic and tech-savvy Technical Support Specialist to join our team. This role is perfect for someone with a strong background in CRMs, technical support, and sales, who is also highly skilled at speaking with clients in fluent English. As a Technical Support Specialist, you will be the go-to person for troubleshooting, guiding customers through technical issues, and providing stellar support to ensure their success with our tools and services.
Key Responsibilities:
- Provide technical support to clients, addressing any issues related to CRM platforms such as GoHighLevel (GHL), ClickFunnels, Keap, HubSpot, Salesforce, etc...
- Assist clients in understanding and optimizing their use of CRM systems, helping them achieve their sales and business goals.
- Troubleshoot and resolve technical problems efficiently, offering a clear and timely resolution for all customer inquiries.
- Communicate effectively with clients to understand their needs and provide top-notch customer service.
- Ensure CRM systems are set up correctly for client use, offering guidance on best practices for lead management, automation, and sales workflows.
- Collaborate with internal teams to improve processes and customer support tools.
- Document technical issues, client interactions, and feedback to assist in product improvement.
- Proficiency in CRM platforms such as GoHighLevel (GHL), ClickFunnels, Keap, HubSpot, Salesforce, or other related systems.
- Previous experience in a technical support role, particularly in a tech-driven environment.
- Strong sales acumen with the ability to understand client needs and offer the right solutions.
- Excellent communication skills in English, both written and verbal.
- A tech-savvy problem solver with an ability to troubleshoot technical issues effectively.
- Client-facing experience with the ability to explain complex technical concepts in a simple, user-friendly manner.
- A team player with strong organizational skills and attention to detail.
- Experience in automation and sales funnel design.
- Prior exposure to working with SaaS platforms or digital marketing tools.
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