Network Security Engineer Level 2

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We've amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we believe adding a Global Security Device Management Engineer Level 2 will up our cyber game.

Responsibilities include tier II support for firewall configuration changes, advanced troubleshooting, monitoring all client devices, turning up new clients, and following up with clients regarding existing issues.

What You'll Be Doing

• Actively working tickets in the Network Security Engineer L2 Ticket Queues within the contracted SLA.
• Following up with open client tickets every 24 hours x`until closed.
• Ensuring all tickets are updated and assigned prior to leaving.
• Receiving escalations from Level 1 Engineers and escalate issues that cannot be resolved to Level 3.
• Available and logged in to receive phone calls at all times with exception to breaks and lunch.
• Participating in and assist with training.
• Providing 24x7 on-call support one week intervals based on the schedule (as needed)
• Performing tasks/projects as they may be assigned by the supervisor and team lead
• Monitoring logs of devices in order to provide daily reports and analysis
  
  

What does it take to succeed in this role?

• Intermediate to advanced knowledge of Fortinet and Cisco Firewalls and Routers.
• Prior experience working in a network operations center or security operations center.
• Hands on experience working with configurations on firewall and other security appliances.
• Excellent verbal and written communication skills including experience documenting activities in a ticketing system.
• Passion for learning and exploring the latest and best practices in network security.
• Thorough understanding of basic networking principles and services.
• Intermediate to advanced knowledge of firewalls & routers.
• Independent problem solving experience.
• Fortinet NSE 7, associate level (Cisco, CheckPoint, Palo Alto, Juniper) Certifications (or equivalent).
• Willing to work on a shifting schedule.
  
  

In addition to the technical expertise, we expect respect, opinions, and thoughtful input.

How We Work

Our 3 values define how we operate internally as well as externally:

• Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.
• Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.
• Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.
  
  

Individuals that can act intelligently and confidently without an ego will thrive.

If this sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together.

About SilverSky

We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It's the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. Follow us on LinkedIn and X.