Network Engineer (Unified Communication/VOIP Support)

HR TechX Corp.


Date: 23 hours ago
City: Taguig
Contract type: Full time
  • Strong level of knowledge of voice network hardware and software, topologies, and protocols.
  • Excellent knowledge of Cisco VoIP infrastructure.
  • Strong experience in Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems.
  • In-depth experience with selection, design, implementation, and support of enterprise voice network systems and diagnostic tools.
  • Strong analytical ability, judgment, and problem analysis techniques.
  • Excellent organizational, project management, and troubleshooting skills with attention to detail.
  • Strong ability to understand client expectations and to resolve issues that may affect delivery.
  • Strong written and verbal communication skills with the ability to communicate technical proposals to management.
  • Strong interpersonal skills with the ability to work effectively in a matrixed organization.
  • Strong ability to mentor, coach, and train lower-level engineers.
  • Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
  • Demonstrate ability to work with minimal direct supervision.
  • Skills and experience in working independently, determining methods and procedures on new assignments.
  • Skills and experience dealing with high-pressure situations and quick-changing circumstances, and a retail background are a plus.
  • Available to work 24x7 shifts or on-call rotation as required.


Qualification

  • 4-year or 5-year degree (Computer Science, Information Systems, Computer Engineering, Electronics and Communication Engineering or relational functional field) or equivalent work experience.
  • CCNA Collaboration and/or an equivalent combination of education or work experience.
  • 5+ years acting as a lead voice support engineer in infrastructure/voice network environments, performing voice network planning, architecture design, engineering (hardware and software), and optimization.
  • 5+ years of engineering and deployment experience.
  • Strong knowledge of voice network hardware and software, voice network infrastructure and design, and voice topologies and protocols.
  • Engineers will also need skills and experience in some or all of the following voice solutions:
  • Cisco Unity Connection Cisco Unified Call Manager (CUCM)
  • Cisco Voice Portal (CVP)
  • Cisco Unified Border Element (CUBE)
  • VXML Gateways
  • Session Initiation Protocol (SIP) Trunks
  • Cisco Emergency Responder (CER)
  • Cisco Attendant Console
  • Cisco Unified Communications Manager Session Management Edition (SME)
  • Cisco WebEx Soft Phone
  • Voice Gateways, PSTN Trunks FXO, T1/E1
  • QoS Knowledge for Voice and Video Infrastructure
  • Enterprise Dial-Plan knowledge


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