Network Engineer

We're Hiring: Network Engineer!

The Network Engineer is responsible for providing expert services to customers in relation to implementing, managing, operating and supporting their technologically diverse IT environments. This role provides first line response intending to BAU support functions along with deployment and implementation services for Managed Services clients along with the core network.

Location:Taguig, Philippines

Work Mode:Hybrid

Role:Network Engineer

What You'll Do

• Responding to Support Tickets and Service Requests in relation to internal and external customer networks, in a timely manner
• Responding to fault escalations from internal stakeholders; and leading fault restoration activities
• From time to time, perform on call or planned work outside of core business hours
• Coordinate technical activities with key internal and client stakeholders
• Liaise with vendors, service providers and internal stakeholders to execute technical change
• Coordinating and supervising changes and outages to customer environments ensuring all work is implemented in adherence to internal change management guidelines
• Develop technical change requests, migration and test plans
• Support Project Managers in managing project scope and risks effectively
• Develop and maintain technical documentation around managed network
• Assist with Team case management and triage duties
  
  

Main Activities

• Monitoring, analysis and management of the performance of specified Networks and/or services and ensuring the restoration of faults within agreed time frames and to internal quality standards.
• Incident Management coordination activity for upstream provider faults.
• Process improvement focusing on tools, hardware and software used by the Network Team.
• Ongoing maintenance of systems under management.
• Ensuring system availability to end-users and providing root cause analysis and mitigation to minimize the impact of network faults, equipment outages and congestion
• Liaising with other Carrier's Fault Management Centres and other technical groups within the organisation regarding real time reporting, long term faults and ongoing improvements and enhancements to Network Management Systems
• Coordinating and supervising changes and outages to customer environments ensuring all work is implemented subject to the Ethan Group Change Management Guidelines
  
  

Other Activities

• Maintain vendor certification levels in line with direction from Ethan
• Attend customer site and team meetings as required
• Maintain accurate timesheets on a daily basis
• Participate in an on-call roster when required
• Achieve personal KPIs at all times
  
  

What We’re Looking For

6 years minimum experience in IT, concentrating on network engineeringHold current CCNP or higher-level certification(s) in Routing & Switching or SecurityHold current FCP or higher-level certification(s) in FortinetStrong Product skills with Cisco, Palo Alto, Meraki, FortiNet, and Cisco ASAExpert or high-level skill and operational experience in these key technologies:Telco/ISP WAN services such as Ethernet, Fibre, DSL, VDSL and Copper

• Telco/ISP WAN services such as Ethernet, Fibre, DSL, VDSL and Copper
• Firewall Security
• Protocols such as iBGP, eBGP, OSPF, EIGRP, DMVPN & IPSEC
• Demonstrable time management skills, exemplary communication skills and ability to self-manage
• Familiarity with Project and Change Management methodologies
• Ability to communicate appropriately with client technical and executive staff
• Strong team player - effectively collaborate and contribute to achieve team objectives
• Ability to provide accurate estimation in budget or schedule.
  
  

Ready to take your career to the next level? Apply now and let’s build the future together!