National Operational Care Manager

You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Operational Excellence

Your Role

Start your day reviewing trends, achievements, challenges + opportunities. Coach your team so everyone knows their daily objectives + are fully empowered to meet them. Give your team members opportunities to expand portfolios, gain new experiences and grow by selectively delegating activities. Follow-up to provide additional feedback, guidance + continuously strengthen capabilities based on the skills matrix + personal development plans. Next, engage with your Customer Care Location peers to ensure smooth cross-functional collaboration. Then explore innovative ideas to improve the processes + agree how to implement these. During the day maintain close relationships with our supplier’s senior stakeholders. Representing the world’s largest NVOCC, you continuously drive our suppliers to ensure we receive the highest levels of service against the best rates, terms and conditions in the market. Finally, set aside time to analyze productivity + deploy strategic initiatives to optimize performance via process improvement + automation drives collaborating with the Systems + Process department

Your Responsibilities

You are responsible for the delivery of operational excellence through your Operational Care (OCC) team by providing leadership + direction, while continuously optimizing production costs.

Your focus will be on constantly developing Sea logistics business through enhancing operational capability + delivery of increased profitability, balancing between cost-efficiency + high-quality processing. You will also be involved in business development via carrier procurement + management.

• To ensure operational excellence through high quality shipment management + export/import services.

• To support collaboration between Customer Care locations (CCL), Sales as well as Systems + Processes to deliver a great customer experience, supporting the development of new + existing customer targets.

• To ensure supplier relationships are created + pro-actively managed ensuring delivery to service level agreements (SLA) + Global Partnership Rules (GPR).

• To drive sea logistics procurement + carrier relation management developing pricing strategies by liaising on pricing + RFQ preparation, maintaining + strengthen such relationships on the most senior levels.

• To actively manage interfaces and the exchange of information + knowledge across the organization.

• To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.

• To optimize proceedings to ensure the development of Sea Logistics operational KPIs.

• To ensure the timely + accurate management of invoicing, payables and FSL management.

• To undertake the responsibilities of the National/Cluster Dangerous Goods Coordinator.

Your Skills and Experiences

• Graduate of Bachelor's degree of any related course.

• Possesses strong leadership skills + focus on customer + stakeholder relationships

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Charlie Aguilar

[email protected]