Mortgage( DM) Collections Specialists

HR TechX Corp.


Date: 9 hours ago
City: Quezon City
Contract type: Full time
Qualifications:

  • A minimum of 1 year of experience in collections across any sector, demonstrating a solid understanding of the collections process.
  • 2 years of contact center experience preferred, showcasing your ability to handle customer inquiries effectively.
  • Exceptional oral and written communication skills, complemented by effective listening abilities.
  • A customer-centric approach, emphasizing empathy and understanding in all interactions.
  • Strong attention to detail to ensure accuracy in data management and reporting.
  • Proficiency in computer applications, specifically MS Office and a good understanding of internet-based tools.
  • Ability to handle customer interactions politely and professionally to instill confidence.
  • Flexibility to work in shifts, accommodating varying schedules as needed.
  • Dependable and goal-oriented, with a proven ability to meet targets.
  • Desirable: Insight into self and others to foster effective communication and teamwork.


͏

Responsibilities:

  • Manage delinquent accounts and execute dedicated collection activities with sensitivity and professionalism.
  • Engage with customers through calls to update them on their account status and facilitate the collection of overdue amounts.
  • Skillfully negotiate with customers in a firm yet respectful manner to achieve successful resolution of outstanding debts.
  • Update internal systems and document service requests based on customer interaction feedback.
  • Consistently adhere to relevant laws and regulations in all collection activities to maintain ethical standards.
  • Coordinate effectively with internal departments and external partners to gather necessary information for customer inquiries.
  • Ensure that each customer receives the right service to enhance satisfaction and trust.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Afterhours and Emergency Associate

Probe Group, Quezon City
1 day ago
Apply NowBack to search resultsPrevious job Next jobJob Description Non-negotiable is travel industry and GDS experience of Sabre Red/native Sabre.High level communication skills both oral and written Competent in use of MS products/ Google and call centre tools Able to quickly build rapport and gain trust An approachable, confident and competent phone manner Meticulous attention to detail and understanding of...

Recruitment Coordinator (RPO)

IBM, Quezon City
1 day ago
IntroductionReady to help build IBM’s biggest asset - its talent? As a Recruitment Professional, you serve an integral role as the main point of contact for both candidates and hiring managers, guiding them through the full recruiting lifecycle. Work with a team using the most innovative approaches to attraction, sourcing, selection, interviewing, offering, and closing. This is an opportunity to...

AEM Developer (Pooling)

MicroSourcing, Quezon City
2 days ago
Discover your 100% YOU with MicroSourcing!Position: AEM DeveloperLocation: Eastwood, Libis, Quezon CtyWork setup & shift: OnsiteWhy join MicroSourcing?Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time off with cash conversion, group life insurance, and performance bonuses.A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and...