Afterhours and Emergency Associate

Probe Group


Date: 3 weeks ago
City: Quezon City
Contract type: Full time
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Job Description

  • Non-negotiable is travel industry and GDS experience of Sabre Red/native
  • Sabre.
  • High level communication skills both oral and written
  • Competent in use of MS products/ Google and call centre tools
  • Able to quickly build rapport and gain trust
  • An approachable, confident and competent phone manner
  • Meticulous attention to detail and understanding of the importance of getting things right the first time
  • A multi-tasker with experience working across multiple channels
  • Process driven but a nimble learner with the ability to adapt quickly when circumstances require it
  • Ability to problem solve, negotiate and resolve conflict constructively
  • Maintains customer centric attitude under pressure
  • Act with urgency
  • Flexible with their working days and happy to be slotted into a rotating roster

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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.

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