Afterhours and Emergency Associate

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Job Description

• Non-negotiable is travel industry and GDS experience of Sabre Red/native
• Sabre.
• High level communication skills both oral and written
• Competent in use of MS products/ Google and call centre tools
• Able to quickly build rapport and gain trust
• An approachable, confident and competent phone manner
• Meticulous attention to detail and understanding of the importance of getting things right the first time
• A multi-tasker with experience working across multiple channels
• Process driven but a nimble learner with the ability to adapt quickly when circumstances require it
• Ability to problem solve, negotiate and resolve conflict constructively
• Maintains customer centric attitude under pressure
• Act with urgency
• Flexible with their working days and happy to be slotted into a rotating roster
  
  

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