Messaging Agent (Non-Voice)
TSA Group - Australia
Date: 3 days ago
City: Pasay
Contract type: Full time
Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
What will a normal day look like?
Required
You will engage customers, build rapport, retain & save customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:
Qualifications
Can you think of a highly suitable referral? Select Refer a friend now!
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
Like & Share the TSA FB Page and be up to date with TSA News!
Facebook PH
Check Out Our Social Media Pages
TSA Website
Instagram
LinkedIn
Philippines Office Address
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
- 27K Salary package
- Rotating day to mid shifts from 5am to 11pm (potential graveyard, weekend and overtime shifts)
- On-site in MOA Complex
- Non Voice
- HMO coverage with free dependent
- Life Insurance Coverage
- Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
- Progression and development with a career path
- Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
What will a normal day look like?
Required
You will engage customers, build rapport, retain & save customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:
- Navigate through multiple systems and customers whilst maintaining customer engagement through messaging
- Address concerns from new and existing customers
- Work a rotating roster, Monday - Sunday, 5am - 11pm (potential graveyard, weekend and overtime shifts)
- Work towards achievable Customer Service, Saves and Sales targets and KPIs
- Provide class leading customer experiences
Qualifications
- Excellent communication skills
- Chat/Messaging Agent background is preferred in a BPO setting
- High school graduates must have at least 1 year BPO experience.
- Applicants who supported Telstra in other companies are subject for rehire eligibility check*
- Priority will be given to
- Applicants w/ experience
- Successful applicants with valid NBI clearance and government numbers.
- Online applications only
Can you think of a highly suitable referral? Select Refer a friend now!
- Terms & Conditions apply
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
Like & Share the TSA FB Page and be up to date with TSA News!
Facebook PH
Check Out Our Social Media Pages
TSA Website
Philippines Office Address
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
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