Product Owner (Mandarin-speaking)

Department

Digital Experience

Employee Type

Probationary

Cebu Pacific is always up for new challenges, enabling our teams to stay at the forefront of Technological innovations. Pursuing a career in Cebu Pacific will expose you to a highly visible team, who is known to deliver solutions for business analytics, user experience, project management, etc.

Apply today and be JUAN of the game changers of the Philippines’ leading airline, Cebu Pacific as a Product Owner.

Primary Responsibilities:

• Defines the functionality, gathers business rules/ requirements in coordination with other teams, e.g. Ancillary, Revenue Management, Pricing, Treasury and IT.
• Understands customer needs through surveys, complaints, market research, user research and analytics to improve the digital customer experience.
• Drives improvements in user experience by working with the UX/UI Team to push digital transformation and adoption.
• Works with Solutions and Technical Architects, Lead Developers, Scrum Masters and Project Managers to design and deliver new features and enhancements that improve customer engagement and satisfaction.
• Creates user stories (and acceptance criteria) and ensures that business requirements, functionality and basic usability principles are incorporated.
• Maintains the flow of story elaboration, ensures that user stories are groomed and moved to ready more than 2 weeks prior the sprint.
• Creates the iteration plan and features roadmap on quarterly basis for the assigned products and processes/ experiences on assigned digital channels.
• Monitors and evaluates the sprint backlog of the assigned channel; and recommends improvements through sprint retrospective meetings.
• Conducts UAT in terms of functionality and business requirements.
• Ensures that features are working, and experiences are improved.
• Requests and evaluates the outcomes/ reports of the improved experiences from other teams e.g. Analytics, Ancillary, etc. and coordinates again with the Commercial Team on the next steps, if any.
• Ensure resolution of issues and bugs in production, through working with the ITCC and Solutions Support teams.
• Keeps abreast of competitor products and industry trends, look for opportunities and drive the use of digital technology to further improve the digital customer experience.
  
  

Qualifications:

• Must be a graduate of a bachelor' degree - ideally in computer science, information technology, business management and similar fields
• Must have at least 1 year experience in digital product management, business analyst roles, and the like
• Must have experience working in an Agile Scrum environment
• Has a passion for mobile, internet, and other emerging technologies
• Usability, Product Management and Design Thinking backgrounds are a plus.
• Strong analytical, prioritization, planning and problem-solving skills
• Excellent organizational and time management skills
• Creative thinker with a vision
• Can professionally read, write, and converse in Mandarin is a strong advantage.
  
  

Be JUAN of us and together, let's make moments happen.

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site for reference.

Experience Range Range (Years)

1 - 5 years

Job posted on

2024-10-07