Mental Health Front Desk Admin - Scheduling

Name of Company: New U Therapy Center & Family Services

New U Therapy Center & Family Services is a one-stop-shop, modern, and innovative mental health clinic that offers all needed services for a person to be well and happy within one place for convenience, quality, and time-saving care and coordination.

We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.

Please read more about New U Therapy Center & Family Services here: www.newutherapy.com

Job Responsibilities:

Verifies client insurance eligibility and benefit coverage;

Review scheduled Intakes and Follow-Up appointments on Clinicians’ calendars, smart scheduling;

Review completed packets for compliance for scheduled clients for completed documentation and consent before scheduled visits;

Answers all inquiries and explains all the services offered;

Long inquiries on Referral Tracker, including contact and insurance information;

Contact client or guarantor and advise of financial responsibilities including out-of-network insurance options;

Manage and update client general information and medical insurance changes in the client platform;

Coordinate and enter information for requests for client records and other document requests;

Manage pharmacy and insurance medication prior authorization and refills;

Manages email and mail traffic, and distributes accordingly;

Uploads various documents;

Manages multi-line phone system;

Performs varied administrative and front desk duties for a medical office.

Explain and promote our different mental health services and produce high-conversion

Do customer service and sales

Qualifications:

Proven experience as a Virtual Assistant or relevant role

Verification Of Insurance Eligibility Experience Is Required

Knowledge of online calendars and scheduling (e.g. Google Calendar) in a healthcare environment

Excellent phone, email, and instant messaging communication skills

Excellent time management skills

Solid organizational skills

Knowledge of electronic health records

Have customer service and sales experience

English And/or Spanish-speaking Preferred

Rate:

$3.00 per hour

Benefits:

Possible raise of pay

$10.00 per month for internet allowance assistance after 90 days

Additional $20.00 per month for health allowance plus 5-day vacation leave and 3-day sick leave credits (not convertible to cash) if passed the annual evaluation.

Promotions

Teleremote work

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