Administrative Assistant - Scheduling - Mental Healthcare

Name of Company: New U Therapy Center & Family Services

New U Therapy Center & Family Services is a modern, and innovative mental health clinic that offers all needed services for a person to be well and happy within one place for convenience, quality, and time-saving care and coordination.

New U Therapy Center & Family Services' mission is to help individuals, couples, and their families with their mental health needs in order to improve the quality of their life. We are a group practice that provides quality mental health services. Our focus is to be a modern and innovative mental health clinic that offers all needed services in one place for a person to be well and happy.

We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.

Our dedicated providers are committed to serving our patients with the leading highest quality services under one roof for our patient's convenience. We are rapidly expanding and we are looking for highly qualified professionals to join our team and help us in our mission of improving the lives of our clients!

We have a strong team with an amazing family-like culture! We are creative, innovative, and never boring!

Please read more about New U Therapy Center & Family Services here: www.newutherapy.com

Job Responsibilities:

• Verifies patient insurance eligibility and benefit coverage;
• Review scheduled Intakes and Follow-Up appointments on Clinician calendars
• Review completed packets for compliance for scheduled patients for complete documentation and consent prior to scheduled visits
• Answers all inquiries and explains all the various services offered
• Long inquiries on Referral Tracker, including contact and insurance information;
• Takes and enters all information, including contact and insurance information into system
• Track referral sources of new patients and maintain log for reporting
• Manages scheduling of new and follow-up appointments for clinical providers
• Obtain initial pre-authorization and concurrent authorizations from insurance for patients in treatment, enter into the system to ensure no gaps in coverage
• Contact patient or guarantor and advise of financial responsibility: deductible, copays, co-insurance or other insurance payment responsibilities including out-of-network insurance options
• Manage and update patients’ general information and medical insurance changes in the electronic system
• Coordinate and enter information for requests for patients’ records and other documents requests. Forwards to the appropriate provider with the records request for completion
• Manage pharmacy and insurance medication authorization and refills
• Manages email and mail traffic, distributes accordingly
• Scans, uploads, copies, and prints various documents
• Maintains the front desk, reception, and waiting areas
• Manages multi-line phone calls
• Performs varied administrative and front desk duties for a medical office
• Do customer service and sales
• Creates and applies charges from the daily copay sheet and reconcile into the electronic system
  
  

Skills:

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Service Orientation - Actively looking for ways to help people
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Attention to Detail – Able to follow processes and routines
• Comprehension and Expression - The ability to comprehend and communicate information and ideas so others will understand
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
• Time Management - Managing one's own time effectively
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
• Computer Skills – Must be proficient in using common programs such as Microsoft Word and Excel, Google Docs, and be able to operate basic office machines such as a copier and printer
  
  

Qualifications:

• Proven experience as a Virtual Assistant or relevant role
• Verification of insurance eligibility experience is required
• Knowledge of online calendars and scheduling (e.g. Google Calendar) in a healthcare environment
• Excellent phone, email, and instant messaging communication skills
• Excellent time management skills
• Solid organizational skills
• Knowledge of electronic health records
• Have customer service and sales experience
• English speaking preferred
  
  

Rate:

$3.00 per hour, full-time

Benefits:

• Possible raise of pay
• $10.00 per month for internet allowance assistance after 90 days
• Additional $20.00 per month for health allowance plus 5-day vacation leave and 3-day sick leave credits (not convertible to cash) if passed the annual evaluation
• Promotions
• Teleremote work
  
  

Core Values:

Apply now with your resume!

New U Therapy Center & Family Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Powered by JazzHR

gNx3ChAV0D