Medical Information Specialist I

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Third Shift (Nights)

Environmental Conditions

Office

Job Description

Medical Information Specialist I (Night Shift/Hybrid)

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.

With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services.

Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific Information

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

• Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines
• Work Shift Schedule: Night Shift (US business hours)
• Work Setting: Hybrid; 1 to 3 days a week on-site
• Training Period: 2-4 weeks (1 to 3 days a week on-site)
  
  

Discover Impactful Work:

As a Medical Information Specialist, you'll conduct virtual patient visits via telephone or video call, from the First Office Visit (FOV) through to protocol-specific visits. May also provide technical and medical information or performs intake of adverse events.

A Day In The Life:

• Supports the recruitment and engagement of patients for the territory or across multiple territories and sites, using various methods.
• Reviews and verifies medications and medical history of patients to select those who are potentially eligible for studies.
• Completes relevant health forms and any study-specific questionnaires and uploads to the database.
• Identifies, records, and triages adverse events according to organizational, client, and regulatory guidelines.
• Maintains and demonstrates advanced knowledge of project and corporate policies and procedures.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.
• Serves as the first point of contact for patients booked for first office visits. Schedules qualifying patients for onsite screening visits at the site. Serves as a liaison between patients and sites.
• Provides thorough documentation of all interactions with patient and site through multiple platforms.
  
  

Keys To Success:

Education

• Bachelor's Degree in any Life Science or Healthcare related field
  
  

Experience

• New graduates are welcomed to apply.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
  
  

Knowledge, Skills, And Abilities

• Excellent verbal and written communication skills
• Excellent English language skills (comprehension, speaking, reading and writing)
• Proficient computer skills and capable of learning new software/hardware
• Good organizational and time management skills
• Good problem-solving abilities
• Basic understanding of medical terminology
• Good interpersonal, leadership, consultative skills
• Ability to work independently as well as part of a team
  
  

Physical Requirements And Working Environment

Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequently interacts with others to acquire or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration.
• Constant interaction with clients/associates required.
• Daily exposure to high pressure, intense concentration needed.
• Rotating shifts may be required.
  
  

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.