Medical Contact Center Associate I
Fortrea
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Summary Of Responsibilities
- To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
- Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
- Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
- Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- Assume responsibility for quality of data processed.
- All other duties as needed or assigned.
- Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area + 1 to 2 years of safety experience.
- BS/BA + 1 to 2 years of safety experience.
- MA/MS/PharmD + 1 to 2 years of safety experience.
- Associate degree + 3-4 years relevant experience** (or 2 years safety experience).
- Non-degree + 4-5 years relevant experience** (or 2 years safety experience) * .
- Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
- *Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
- **Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.
- Good written and verbal communication skills.
- Ability to receive and manage in-bound and out-bound calls.
- Ability to analyze and synthesize medical information.
- Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
- Technical proficiency with Microsoft Office suite applications.
- High degree of accuracy with attention to detail.
- Functions as a team player.
- Ability to work independently with moderate supervision.
- Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
- Experience in call center process is preferred.
- Office Environment or remote.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Executive Partner
TalentPop App,
Remote
6 days ago
Elevate leadership. Drive results. Be the backbone of our success.At TalentPop, we’re changing the game for e-commerce brands by connecting them with world-class talent. As we grow, we’re looking for a pivotal Executive Partner to serve as the strategic right hand for our leaders. This is more than an administrative role—it's a chance to directly impact how our executives and...
Data Analyst (0 Experience Required)
Peroptyx,
Remote
1 week ago
For thousands of years, maps have provided humans with the knowledge they need to make decisions. As a Maps Evaluator, you will have the opportunity to provide ground truth for your town, city or country.At Peroptyx, we are looking for Data Analysts who will review mapping data for digital mapping applications. Your research capabilities will validate and ensure that the...
AU Travel Officer
Beepo,
Remote
1 week ago
Discover 100% YOU as an AU Travel Officer! Apply now!Position: AU Travel OfficerLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs an AU Travel Officer, you are responsible for:Manage and coordinate travel arrangements for PNG-based and international personnel, liaising with...
