Marketing Intern: Customer Experience
First Gen Corporation
Date: 2 weeks ago
City: Pasig City
Contract type: Part time

Customer Experience
Intern's responsibilities will include:
Intern's responsibilities will include:
- Research customer experience best practices in the energy and utility sector;
- Develop a CX framework based on findings (journey stages, touchpoints, and KPIs);
- Draft survey questions aligned with recognized CX metrics (CSAT, NPS, CES).
- Conduct market research on key industries (ex. manufacturing, commercial, hospitals) to identify energy consumption trends and target companies;
- Create a research-based lead segmentation (ex. sector, region, and energy intensity).
- Study and develop a qualification matrix (BANT, CHAMP, or customized);
- Research Competitors’ lead acquisition strategies and benchmarks;
- Prepare a qualification criteria document and apply it to prospect lists.
- Open to Management Engineering, Business Administration, or other Business-related courses
- Strong analytical and critical thinking skills;
- Good communication and presentation skills;
- Proficient in research and data analytics;
- Interest in the power industry is a plus.
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