Manager, Workforce Management
TTEC
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Manager - Workforce Management working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll Be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and interpret data. You’re an instrumental part in creating and maintaining a positive work environment for your team and acknowledging a job well done.
You’ll report to the Senior Manager, Workforce Management. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
PH-Central Luzon-Pampanga
What You’ll Be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and interpret data. You’re an instrumental part in creating and maintaining a positive work environment for your team and acknowledging a job well done.
You’ll report to the Senior Manager, Workforce Management. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
- Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
- Bring your time management and organizational skills to manage multiple, complex, on ‐ going tasks while monitoring absence and attendance of your team
- 3 years or more of data analysis experience or equivalent experience
- Continuously promote a performance-driven culture and always work towards reaching for amazing
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Consistently mentor and inspire others
- A solution-oriented mindset to ensure happy customers
- Understanding, interpreting, and manipulating data for reporting
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
PH-Central Luzon-Pampanga
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sales Manager
Thumbtack,
Remote
1 day ago
Thumbtack helps millions of people confidently care for their homes.Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners...

Travel Booking Specialist
Enzo,
Remote
6 days ago
Job Summary:We are seeking a knowledgeable and customer-focused Travel Booking Specialist to assist clients in planning unforgettable vacations. In this role, you will serve as a travel expert, providing personalized destination guidance and booking accommodations, transportation, cruises, tours, and more. Your goal is to deliver exceptional service from initial inquiry through post-travel follow-up.Key Responsibilities:Consult with clients to understand their travel...

Bilingual Content Editor (Tagalog/English)
DataAnnotation,
Remote
1 week ago
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a Content Editor to join our team and teach AI chatbots. You will have conversations in both Tagalog and English with chatbots in order to measure their progress, as well...
