Manager, Service Delivery
TTEC
Date: 13 hours ago
City: Pasay
Contract type: Full time
Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite in Five Ecom, Pasay, Philippines you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines, says it all!
What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You’ll report to the Executive Director, Operations. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You’ll
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
(Onsite)
Primary Location
PH-National Capital-Pasay City, Metro Manila
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines, says it all!
What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You’ll report to the Executive Director, Operations. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You’ll
- Improve the key success metrics associated with goals. These include:
- Customer Satisfaction Score
- Service Level Goals
- Quality Goals
- Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
- Bring your time management and organizational skills to manage multiple, complex, on ‐going tasks and projects while monitoring absence and attendance of your team
- Minimum 1 year call center or equivalent work experience
- Continuously promote a performance-driven culture and always work towards reaching for amazing
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Consistently mentor and inspire others
- Customer focused mindset
- Understanding, interpreting, and manipulating data for reporting
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
(Onsite)
Primary Location
PH-National Capital-Pasay City, Metro Manila
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Executive Director
SPECS Foundation,
Pasay
2 days ago
SPECS Foundation, Inc. is a SEC-registered and DSWD-accredited non-profit organization dedicated to make a difference in the lives of disadvantaged children, their families, and communities. Our mission is to ensure their survival, protection, and participation in development.Grounded in growth-promoting values, culture of inclusion and empowerment, we currently have projects in Pasay, Paraaque, Rizal, etc.We are looking for a passionate, strategic,...
Manager - Defect Control & Predictive Maintenance (Skywise)
Cebu Pacific Air,
Pasay
6 days ago
DepartmentMAINTENANCE CONTROL CENTEREmployee TypeProbationaryCebu Pacific ’s commitment to ensuring every Juan’s safety at all times will always be a top priority. Our Engineering & Fleet Management team leverage on their technical expertise and strong partnership with various business functions in upholding our commitment to our aircrafts’ airworthiness, safety, and reliability, of our growing fleet, aligning with the highest aviation standards....
Director of Human Resources
Hilton,
Pasay
1 week ago
A Director of Human Resources will manage Human Resources related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives.What will I be doing?As a Director of Human Resources, you will be responsible for the effective management and performance of the total Human Resources function of the hotel. This...
