Manager- Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Operations

In this role, you will:

• Respond to enquiries from internal and external customers in a polite, personalized and professional manner. Ensuring an excellent customer service is always provided. Taking responsibility for queries of a technical nature.
• To minimize operational loses.
• Provide a seamless high level of support to customers ensuring issues or queries are effectively investigated, resolved or referred with recommendations.
• To ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• Accurate and timely completion of reports/returns within department, always adhering to guidance and regulations.
• All enquiries or issues are solved within time scales ensuring that we adhere to ‘Treating Customers Fairly’ (TCF).

To be successful in this role, you should meet the following requirements:

• Knowledge /experience in securities and investment industry is preferred.
• University graduate/degree holder.
• Knowledge of use of Microsoft Excel.
• Good numerical abilities.
• Good attention to detail.
• Good logical & analytical skills.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP