Manager, Instructional Design

Location: Remote, Philippines - Metro Manila, Nuvali/Calabarzon or Clark

 

Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

What you will be doing:

The Manager of Instructional Design is responsible for developing training strategies and content for Asurion’s internal clients through the Instructional Design team. She or he will partner with various stakeholders, including Operations, Change Management, Process Improvement, and others to define success requirements, outline the optimal delivery vehicle for specified training, and develop and deliver on the learning experience and material through a team of professional Instructional Designers. The Instructional Design team will look to this person for thought leadership in the latest training techniques, methodologies, and distribution channels.

Essential Duties and Responsibilities:

• Lead a team of instructional designers, both senior and professional level, to develop and deliver on internal training strategies and content.
• Provide frequent feedback and coaching on professional development and instructional design technique
• Manage multiple learning projects
• Manage the creation of a wide array of learning solutions including but not limited to:
• Computer-based trainings, Instructor-led trainings, Learning games, Virtual learning, Simulations, VR/AR training, Mobile applications and Motion graphics/animations
• Partner with Customer Solutions, Client Management, and other internal teams to build a deep understanding of needs and develop learning strategies and client-specific content that aligns with needs; brings strategies to life.
• Assess the current state of training content across Asurion’s businesses and drive improvements, creativity and innovation in the way training content is displayed and distributed
• Utilize research on the latest trends and techniques to develop content that resonates with today’s experts
• Drive the usage of new technologies that help drive engagement and business results
• Assist with developing and executing multimedia training strategies, specifically the expanded use of just-in-time videos, games, and AR/VR
• Assist with the identification and management of new training distribution platforms (as needed)
• Hire and manage freelance labor to assist with projects when appropriate
• Some domestic travel may be required
  
  

Work At Home Requirements

• Adequate home workspace and resources
• Minimum 25 Mbps dedicated bandwidth (no sharing with others or devices)
• Work location within CALABARZON, Metro Manila, or Clark; last known address in Workday must be accurate
• Complete coverage of working hours
• High availability and prompt response during coverage
• Attend scheduled meetings and trainings
• If unable to maintain work from home connectivity you will be required to travel to an office to work.
  
  

Work from home is a privilege, not a time-off or leave. Employees must maintain productivity and responsiveness equivalent to office hours. Non-compliance may result in disqualification from WFH privileges and reassignment to an onsite role.

Here’s what you’ll bring to the team:

• 3-5 years’ experience applying instructional design and adult learning methodologies to development and implementation of web-based training and other instructional materials; creative writing and other creative design experience also applicable
• 3-5 years' experience in people leadership.
• Bachelor’s Degree OR equivalent combination of education and experience.
• Superior organizational, communication, and project management skills with the ability to meet tight deadlines, manage heavy workloads and prioritize tasks; Willingness to go the extra mile to meet all deadlines
• Exceptional client relations skills
• Ability to quickly learn and translate company vernacular and technology
• Knowledge of adult learning theory and delivery methodology
• Experience with Instructional Design authoring tools such as Articulate Storyline, Rise, and linear video editing tools such as After Effects and Camtasia 
• Knowledge of the latest learning trends
• Working knowledge or experience with Learning Management Systems
• Understanding of next-gen technologies related to cloud, mobile, social, or big data
• Hands-on experience with mobile or home technology preferred