Manager, Infrastructure Technical Support

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889 Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service Scope of Work: Responsible for managing an information services group, including conducting the performance management process and providing input for staffing and disciplinary actions. Manages an information services product or service including LAN/WAN network management, multi-data centers networking, firewall, IPS, VPN, VOIP, video and voice technologies, operating systems, database/storage systems, personal computer, and data security technology. Managing the Manila server/hub rooms including remote server room operations in APAC. Coordinates projects including determining resources, recommending strategies, and developing an implementation plan for APAC offices Duties:

• Manages an information services group. Conducts the performance management process, provides input for hiring and disciplinary actions, and provides hands-on training to staff including remote staff
• Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work
• Acts as a technical resource; trains junior staff; assists staff with resolution of complex issues and exceptions
• Coordinates projects, including determining resources, recommending strategies, developing implementation plans, and preparing status reports
• Monitors progress of systems projects, providing technical guidance and assistance. Keeps stakeholders updated on project status
• Interfaces with partners in various business areas to determine their needs for information services products and services and to develop solutions to obstacles presented
• Assists in determining short and long term technology needs and helps to develop a strategy for information services and products
• Manages an information services group. Conducts the performance management process, provides input for hiring and disciplinary actions, and provides hands-on training to staff including remote staff
• Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work
• Acts as a technical resource; trains junior staff; assists staff with resolution of complex issues and exceptions
• Coordinates projects, including determining resources, recommending strategies, developing implementation plans, and preparing status reports
• Monitors progress of systems projects, providing technical guidance and assistance. Keeps stakeholders updated on project status
• Interfaces with partners in various business areas to determine their needs for information services products and services and to develop solutions to obstacles presented
• Assists in determining short and long term technology needs and helps to develop a strategy for information services and products
• Reviews and negotiates vendor contracts. Maintains vendor relationship to keep current on industry developments, trends, and applications
• Oversees the consulting, acquisition, implementation, and support of PC, LAN/WAN network management, multi-data centers networking, firewall, IPS, VPN, VOIP, video and voice technologies operating systems, database systems, storage systems, VM, personal computer and data security technology
• Managing the Manila server/hub rooms including remote server room operations in the APAC locations
• Provides the design, development, and implementation of information security policies, procedures, and guidelines and facilitates the communication of bank security policies
• Manages programs to support risk management and compliance objectives
• May coordinate the activities of the section with other sections. May be involved in review of other specialists
• Contribute to regional and global objectives in areas such as resiliency studies and design guidelines
• Support external client meetings such as due diligence, RFP etc
• Require supporting internal/external audits including statutory/regulatory requirements
• Maintain good documentation
• Work hours Mon-Fri (9-6pm) and expects to work off hour including weekend for project implementation or migration
• Require off hour standby support

Knowledge of Skills:

• Knowledge of networks, database or operating systems, PC, LAN/WAN, wireless, firewall, Silver Peaks, IPS, VPN, VOIP, video and voice technologies, VM, database, storage devices, and information security technology
• Understanding of the different DC capacity management tools
• Understanding of IT systems, data center layouts, cabling systems, and IT device lifecycle
• Leadership and organizational skills are required to develop periodic goals and
  to manage and motivate team members towards the goals set
• A good team player who can develop and maintain good relationship with colleagues, professionals and clients
• Negotiation skills are needed to review vendor contracts
• Strong Analytical skills and attention to detail

Experience and Qualification:

• 12-15 years technical experience in including LAN/WAN, Wireless network management, multi-data centers networking, firewall, IPS, VPN, VOIP, video and voice technologies operating systems, VM, database systems, storage systems, personal computer and data security technology
• Good experience in Infrastructure services management, preferably within mission critical environments
• Experience with private and public cloud, outsourcing experience, data centers, servers, end-user computing technologies, administration and operations would be an advantage
• A bachelor’s degree or its equivalent and preferably with MCSA, MCSE, CCNA certifications

Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected] We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people Apply today and talk to us about your flexible working requirements and together we can achieve greater.