Manager, Information Security (SOC)

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

The Opportunity

The Manager, Security Operation Center is a member of the Information Protection Center team reporting to the Sr. Manager, Information Security. This position works across Corporate and Production teams to ensure the successful implementation of security tools, services, and technology. The Security operations center manager provides oversight and management of the SOC including security operations management and security incident response, incident detection and analysis, containment, and eradication of cybersecurity incidents. This position will manage resources, priorities, and internal projects, and manage the team directly when responding to business-critical security incidents. Ideally, this role will 8-5pm eastern standard time.

You Are Great At

• Defining, managing, and implementing a comprehensive SOC service
• Be a leader in the expansion and growth of the SOC
• Lead the response to significant Security incidents, ensuring the SOC teams effective response
• Collaborate with client technical teams for issue resolution and mitigation
• Organizing and prioritizing assessments of security controls and services to ensure accurate coverage reporting and identification of coverage gaps
• Review personnel resources daily to assess workload and quality of work
• Coordinate with Incident Response, Threat Intelligence and Threat Hunting teams to create post-incident feedback loop to educate SOC analysts and enhance detection capability
• Implementing tools and processes to automate and visualize security metrics, reporting, and dashboards for varying audiences
• Develop and maintain Standard Operating Procedures for security analyst roles and responsibilities
• Interfacing with internal audit and compliance teams to produce required security artifacts
• Overseeing technical coordination/project management for security initiatives, projects, and integration of security tools and services
• Coordinating risk assessments for requested deviation to security policy/controls
• Security monitoring, managing security cases & tickets, security incident analysis, and other security tasks.
• Responding to incidents varying from endpoint to server systems
• Researching security advisories, e.g., CERT, and delivering appropriate course of action
• Creating documentation to ensure all team members can perform required tasks
• Creating meaningful and detailed metrics based on security events or activities
• Collecting evidence and artifacts to meet compliance requirements (ISO, SOX, HIPAA, SOC, etc.)
• Optimizing day-to-day shift resources and needs
• Ensuring appropriate staffing and coverage for assigned shifts
• Managing and communicating up effectively to leadership regarding staffing needs, events that occurred, etc
  
  

What It Takes

• Creating and refining metrics to articulate and measure SOC performance.
• Knowledge and experience managing a SOC and security operations
• Experience in a delivery, operational or security program management role and previous experience in a leadership or supervisory role
• Demonstrated experience generating metrics to measure service and program effectiveness
• Understanding of compliance frameworks, like PCI, ISO 27001, NIST, etc.
• Excellent analytical skills, troubleshooting and problem solving
• Must be able to work in a fast paced and changing environment while handling multiple tasks, priorities, and directives. Capable of working under pressure.
• Excellent English writing and verbal communication skills
• BS in Computer Science, Cyber Security, or Information Security preferred
• 7+ years of information security experience
• 4+ years of experience working in a Security Operations Center
• 3+ years of experience managing a Security Operations Center
• CISSP, CISA, CISM, or other industry certifications preferred
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.