Manager I, Operations Mgmt

RELX


Date: 1 week ago
City: Quezon City
Contract type: Full time
Job Summary

This role needs to strike and achieve a good balance in the following areas of focus:

  • Develop and implement operational policies, procedures, and standards to streamline processes and enhance efficiency.
  • Strategic Partnership – contribute to management team’s strategic decision-making, develop, and align strategies with the business.
  • Change Agent – enable and empower line managers to lead and facilitate change, ability to influence stakeholders to adopt harmonized and optimized processes.
  • Operational Excellence Advocate – facilitate a culture of continuous improvement.
  • Administrative Expert – ensure internal and external customer focus; manage people and costs.
  • Employee Champion – develop strategies and help implement actions that enhance human capital contribution; ensure fair, ethical, and equitable people processes and practices.

Accountabilities

  • Operations Management and Service Level Delivery. Oversee day-to-day operations and deliverables of the organization maintaining consistent stakeholder satisfaction and ensure operational goals and objectives are achieved across all teams.
  • Ensure that operations are constantly aligned with business priorities including annual goals set for the team. Drive agility in KPIs to ensure we pursue constant alignment with the business’ changing demands.
  • Champion the “hybrid way of working” with a more empowered team focused in driving business value add while also supporting employee engagement and right talent retention.
  • People Management - Supervises, leads, coaches, and inspires team and promotes continuous development geared towards meeting/exceeding performance and stakeholder expectations.
  • Reviews and evaluates work of the department and prepares performance reporting/evaluations, which can extend to validating individual productivity and work quality using trackers and monitoring tools.
  • Resolve issues including but not limited to personnel, business and technical issues and create an environment that fosters both employee development and organizational growth.
  • Confers and advises supervisors on administrative policies and procedures, technical problems, priorities, and method.
  • Develop and manage budget, forecasts, and financial targets related to operations.
  • Manages the work efforts of supervisors with the responsibility of performance appraisals and pay reviews.
  • Conduct weekly team performance reviews with supervisors and/or stake holders.
  • Review, develop and implement process improvements, departmental goals, and objectives. Make recommendations to enhance current procedures and policies to improve and maintain their effectiveness.
  • Participate in business related meetings and follow up on discussion items related to area of responsibility.
  • Collaborates with cross-functional teams to implement systems, technologies, and process improvements.
  • Serve as point of contact for resolving operational issues and addressing customer concerns.
  • Complete other duties as assigned.

Qualifications

  • Bachelor’s degree holder
  • At least 2 years of leadership experience in similar industry
  • Has good people management and strategic partnership skills with stakeholders
  • Strong familiarization and in-depth knowledge in Operations
  • Flexible with any assigned work arrangements and work shift schedules in different time zones
  • Excellent work attitude and maintains good working relationship with team members
  • Has good documentation skills and analytical skills
  • Eagerness for continuous improvement and trainings
  • Preferably has experience in Process Improvement initiatives
  • Preferably Lean Six Sigma certified

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Controller

Black Dragon Capital, Quezon City
7 hours ago
Title: ControllerABOUT US:Black Dragon Capital LLC (BDC) is a unique growth-oriented private equity firm focused on investing in areas where information technology is enabling the disruption of industries by allowing a faster, better and more economically compelling way to solve industry issues. We seek to benefit from a diverse perspective combined with high-performance operating and investment executives. We hire and...

Chat Support Agent - No Experience - Non-Voice

Caldwell Communications, Quezon City
1 day ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...

Accounting Specialist

MicroSourcing, Quezon City
1 day ago
Discover your 100% YOU with MicroSourcing! Position: Commissions Specialist (Accounting Specialist)Location: Global One, Eastwood, Quezon CityWork Setup & Shift: Onsite | Night ShiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.A Collaborative Spirit: Contribute to a positive and engaging work...