Manager, Delivery Excellence

Job Title:

Manager, Delivery Excellence

Job Description

Position Summary

The Innovation Manager role is to co-drive (inclusive of day to day management) of continual process innovation and transformation through automation, client co-innovation, and/or six sigma, lean, and design thinking (or any relevant disciplines) across multiple accounts and client engagements. Their expertise will help align the client's and business people, process, technology, and data with a robust and sound strategy built for current and future success.

Essential Functions/Core Responsibilities

• Own the overall management (inclusive of day to day activities) of Innovation initiatives for aligned accounts with proven results (quantified benefits related to metrics and/or financials)
• Leverage with client and various stakeholders in discovering, qualifying, realizing, sustaining, and replicating automation and process improvement deliverables
• Manage insights, provide valuable intelligence, end to end assessment, and/or innovation roadmap to stakeholders on how to improve processes, business, customer experience, and growth based on agreed metrics and targets
• Upfront engagement on new accounts to drive automation/process improvements at the source.
• Co-facilitate sessions (and administer the needed data) with client and stakeholders in discussing Innovation initiatives during business reviews, client visits, client orals, due diligence, innovation councils and other related cadence
• Partner with various groups such as automation and analytics teams, training, and quality, project management, IT, and account management among others to synergize the approach and initiatives towards innovation.
• Co-facilitate co-innovation/ideation sessions with the client and other key stakeholders based on client and/or business needs
• Collaborate with peers and counterparts for best practices sharing and replication.
• Provide awareness, consultation, training, coaching, and/or learning sessions to aligned accounts in cascading Innovation methodologies, technology, and other related information.
• Continued upskilling of self to maintain relevance and purpose in the job.
• Providing accurate and timely report to leadership team (and/or clients)
  
  

Candidate Profile

College degree holder, preferably Computer Science, Engineering or any relevant field

Total 5+ years of experience, with 3+ years in role focusing on Innovation, Transformation, and/or Process Improvement preferably in a BPO setup

Six Sigma, Lean, Design Thinking, and/or Agile/Scrum certification/training (on any level) is preferred

Knowledge and hands-on experience in deploying any automation tools such as macros, workflow tools, robotics process automation, artificial intelligence/cognitive, and data analytics

Skilled in project management, change management, stakeholder management, and data management

Ability to work in multiple priorities, handle several projects, ability to collaborate across the ecosystem, build trust with key stakeholders, be able to provide a consultative approach while having domain expertise on client processes

Proficient in analytical tools/software such as Minitab, JMP, SAS, MS Office, and/or Power BI/Tableau/Digital Visuals

Good communication, presentation, facilitation, and story telling skills

Additional Requirements:

Career Framework Role

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Quezon City - Tera Tower 11th Floor

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1526135