Customer Service Representative (International Airline Account)
Dencom Consultancy & Manpower Services
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
We are looking for a motivated Customer Service Representative to join our International Airline account. The ideal candidate will provide exceptional support to airline customers through multiple communication channels, ensuring a seamless travel experience.
Responsibilities
Responsibilities
- Respond to customer inquiries via phone, email, chat, or other omnichannel platforms.
- Provide accurate information on flight schedules, bookings, baggage, and airline policies.
- Resolve customer complaints or issues efficiently while maintaining a high level of professionalism.
- Document and update customer interactions in the system.
- Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and quality standards.
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