Manager-Customer Care Voice-Inbound
EXL
Date: 18 hours ago
City: Cebu City
Contract type: Full time
Operations Manager Alabang reporting to AVP. Span control of 80 FTEs, managing weekly and monthly business reviews, mentoring team members includes training and coaching. Review of account level data to analyze and execute action plans. Forecast planning to manage attrition, collaborating with the cross functional teams and building strong relationship with the client
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