Manager, Business Operations - US

Job Description

Duties and Responsibilities:

• Build a culture that fosters the values of Ethics, Excellence and Team Work
• Manage the group to ensure that service delivery standards are maintained
• Be the single point of contact for employees on all operational issues
• Conduct regular feedback and coaching sessions with each of your direct reports as well as run regular operations meetings
• Monitor and assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation
• Assist and support other leaders and solicit a team culture between your peers
• Develop and maintain a collaborative relationship with all stakeholders
• Provide recommendations for continuous improvement and lead the implementation of operational excellence programs
• Manage retention of talent and keep attrition levels to acceptable standards
• Provide reporting and data insights on group performance
• Stakeholder Relationship and Management
  
  

Sounds like you? To apply, you need to be:

A proactive leader

You’ll demonstrate a proactive and professional approach to customer service and stakeholder You’ll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued.  Are you all out on trying new ideas and working with diverse teams? If so, then your “can do” attitude may just land you this role.

 Goal-oriented and ambitious

Are you fluent in both written and spoken English? Are you able to make impressive presentations? Do you have entrepreneurial skills? A yes means you can talk to us now as your strong communication skills will surely land you the job.

Skill and Experience Qualifications:

• Minimum of four years of operations leadership and management
• Experienced in handling multiple teams
• Excellent verbal and written English communication skills
• Advanced proficiency in computer functions within MS Office Suite
• Strong administrative skills in organization and time management
• Exceptional reporting, analytics and presentation skills
• Good understanding of knowledge management principles and procedures
• Excellent interpersonal skills
• Willing to work on shifting/rotating schedules
• Bachelor’s degree preferred
• Experience with Change Management
• Real Estate Background an Advantage
  
  

What we can do for you?

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.