Manager, Business Continuity Management

Manulife is looking for a Manager of Business Continuity Management, responsible for performing all Business Continuity Management (BCM) activities, which includes involvement in the full BCM lifecycle. This role reports locally to the Director, Business Continuity and Operational Risk Management, MBPS.

Position Responsibilities:

• Lead and manage all Business Continuity Management (BCM) program activities, ensuring compliance with global policies and local regulations.
• Conduct Business Impact Analyses (BIA) and develop Business Continuity Plans (BCP) to align recovery objectives with business needs.
• Provide guidance and expertise to stakeholders, ensuring effective implementation of BCM strategies and practices.
• Plan, facilitate, and document results of BC tests and exercises, updating BCPs as necessary.
• Maintain and monitor BCM data, dashboards, and KPIs, and provide 24/7 on-call support during incidents.

Required Qualifications:

• 7+ years of experience in Business Continuity Management, with certification from CBCI or CBCP preferred.
• Proficient in BCM software and Emergency Notification Systems, with industry knowledge in BPO, BPM, or related fields.
• Strong project management skills and ability to work flexible shifts.
• Excellent organizational, interpersonal, and communication skills.
• Competency in Office 365 applications.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.