Manager, AP Accounting and Query resolution

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, our Finance teams are essential to our business and functional teams to make educated, sound decisions that drive our Mission and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax, Treasury, Financial Reporting, Audit, Investor Relations, Strategy & Corporate Development to Accounting, our Finance functions have a diverse and global presence, providing significant opportunities to develop unique career experiences and perspectives. Ranked #95 on the 2021 Fortune 500 list and with revenues of more than $35 billion, you’ll discover endless opportunities to grow a rewarding career as part of the world leader serving science.

How you will make an impact:

Global Business Services based in Manila, the Philippines are seeking an AP Accounting and Query resolution Manger, who is a master of issue resolution related to Accounts Payable.

They lead the AP Accounting and Query resolution functions, which are responsible for resolving all assigned incoming cases quickly and accurately, demonstrating knowledge of the end-to-end process with extreme focus on customer service, issue resolution to create a great end user experience.

This role provides training, administration and oversight of business processes and contact management systems which serve employees and external partners.

This role also monitors, prepares and/or reviews all periodic statistics and reporting and ensures timely and accurate compliance with schedules and metrics.

They plan their team's work plan and evaluation. Also, handle workload to achieve the company goals through the guidance of the team

They will work with a broad number of external and internal business partners, such as Vendors, Warehouses, Distribution Centers, Product Management, Accounting, Rebate Teams, Compliance & Audit. The focus is on driving a better process every day in their portfolio, using Thermo Fisher’s Accounts Payables system.

What you will do:

• Ensures team's daily operations compliance through meetings, audits, reports and controls, to ensure that all procedures are followed and established objectives and metrics are met, with special attention and adherence on the Global Fraud Prevention Policy.
• Lead the Query Management process via Service Now (Query Management tool) ensuring timely resolution of all queries recorded
• Drives reduction of aged items in the Account Payable ledgers
• Takes the leading role to reduce GRNI
• Supervises the timeliness and accuracy of GL reconciliation process.
• Allocate of workload to team members in accordance with established objectives.
• Ensures compliance with departmental and organizational objectives, focusing on operational performance and correct guidance of team members.
• Reviews and provides support with account reconciliations.
• Take the lead when customer concerns occur from internal or external clients, ensuring the best possible solution.
• Provides support when disputes arise in scenarios of greater complexity and criticality.
• Maintains involvement and communication through telephone, email, chat, or other means with customers involved in the processes.
• Leads and serves as a point of contact in internal and external audit processes, keeping controls of operating procedures and providing necessary information to auditors.
• Finds opportunities for optimization and continuous improvement of processes related to the department, suggesting new strategies or standard processes.
• Supports supervisors and management in the implementation of company strategies.
• Provides support and makes any other request that is required by the company's needs.

How you will get here:

Education

• University or College degree

Experience

• 10+ years of experience or Relevant working experience

Knowledge, Skills, Abilities

• Effective training skills and team building capabilities for rapid ramp-up of functional tasks within area of responsibility.
• Strong oral and written communication, presentation, conflict resolution skills.
• Experience leading continuous process improvement projects leading to significant time or bottom line savings.
• Prior experience of work transition/system implementation a plus
• High attention to detail and accuracy as data entry is a critical component of role
• Ability to coach, mentor and motivate staff

Travel Requirements

• Less than 20%

At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has a unique story to tell. Join us and supply to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.