Management Trainee
WalterMart Shopping Center
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
Delivery of team service level components, quality and productivity targets & indicators.
Lead and motivate team members, enabling them to meet business objectives and exceed customer expectations
Listen to team members’ feedback and resolve any issues or conflicts
Oversee day-to-day operation
Ownership and problem resolution
Communication and being a focal point of dissemination of information from management to team and vice versa.
Work closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses.
Working with the Bank Contact Centre Senior Managers and Capability & Learning on training requirements for team members and suggesting changes to targets (where required) to suit the needs of the business.
To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components and standard targets.
Offers solutions and suggestions for process and product improvement
Have a strong understanding of challenges and gaps within and across the teams
Fresh graduates of any course are welcome to apply. Graduates with Latin Honors will have advantage.
Lead and motivate team members, enabling them to meet business objectives and exceed customer expectations
Listen to team members’ feedback and resolve any issues or conflicts
Oversee day-to-day operation
Ownership and problem resolution
Communication and being a focal point of dissemination of information from management to team and vice versa.
Work closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses.
Working with the Bank Contact Centre Senior Managers and Capability & Learning on training requirements for team members and suggesting changes to targets (where required) to suit the needs of the business.
To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components and standard targets.
Offers solutions and suggestions for process and product improvement
Have a strong understanding of challenges and gaps within and across the teams
Fresh graduates of any course are welcome to apply. Graduates with Latin Honors will have advantage.
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