Logistics Coordinator - Manila

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.

We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

As a Logistics Coordinator, you will be responsible for analyzing, interpreting data and providing logistics information and effective customer service to aid cost-effective, efficient, timely, and high-quality logistics solutions.

• Some of your responsibilities are but are not limited to:
• Monitor and track shipments in real time, ensuring accurate status updates in our internal systems.
• Proactively spot potential delays or issues and promptly communicate them to the right contacts.
• Assist in resolving operational issues, including delays, accessorial charges, and freight claims.
• Handle after-hours inquiries from carriers, drivers, and customers with professionalism and urgency.
• Keep detailed records of all after-hours communications and incidents for a seamless handover to the daytime team.
• Escalate critical situations following established protocols.
• Collaborate with the incoming team during a 30-minute transition period to ensure continuity of operations.
• Handle order entry, data management, and maintain up-to-date information in the Transportation Management System (TMS).
• Prepare and send Bills of Lading (BOLs), invoices, and other required shipping documents.
• Collaborate with sales and customer service teams to ensure client requirements and expectations are met.
  
  

Minimum Requirements

What would help you succeed:

• Believe and love what you do.
• Strong communication skills.
• Critical-thinking skills
• Keen to detail.
• Sense of Urgency.
  
  

Minimum Requirements:

• Education: A high school diploma is required. College education is a plus.
• Experience: At least 1 year of experience in customer service and US logistics operations is required.
• Language: Very good English skills. B2+ or higher is preferred.
• Technical Proficiency: TMS or shipment tracking tools, Microsoft Office (Excel, Outlook, etc.), and Google Workspace
• Internet Requirements: Stable and reliable internet connection, and a suitable remote work environment.
  
  

Perks:

• Schedule: Monday to Friday, 2:30 pm to 11:30 pm Pacific Standard Time (equivalent to Tuesday to Saturday, 5:30 am to 2:30 pm Philippine Time). Work schedule will follow the American Calendar.
• Contract: Independent Contractor
• Location: Remote
• Salary: USD 750
  
  

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?