Service Desk Analyst
Eastvantage
Date: 1 day ago
City: Taguig
Contract type: Full time
We're Hiring: Service Desk Analyst!
We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth business operations.
Location: Taguig, Philippines
Work Mode: Flexible office & remote
Role: Service Desk Analyst
What You'll Do
Provide first-level technical support via phone, email, and chat
Troubleshoot hardware, software, and network connectivity issues
Document and track incidents using ticketing systems
Escalate complex issues to appropriate technical teams
Monitor system performance and generate support reports
Assist with user account management and access permissions
What We're Looking For
Bachelor’s degree in Computer Science or related field (preferred).
Microsoft certifications (MCSA/MCP) and Cisco CCNA are advantageous.
ITIL Foundation v4 certification required.
Minimum 3 years’ experience in service desk or technical support roles, ideally within Managed/Professional Services.
Strong knowledge of ITIL framework and modern IT support practices.
Ready to make an impact? Apply now and let's grow together!
We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth business operations.
Location: Taguig, Philippines
Work Mode: Flexible office & remote
Role: Service Desk Analyst
What You'll Do
Provide first-level technical support via phone, email, and chat
Troubleshoot hardware, software, and network connectivity issues
Document and track incidents using ticketing systems
Escalate complex issues to appropriate technical teams
Monitor system performance and generate support reports
Assist with user account management and access permissions
What We're Looking For
Bachelor’s degree in Computer Science or related field (preferred).
Microsoft certifications (MCSA/MCP) and Cisco CCNA are advantageous.
ITIL Foundation v4 certification required.
Minimum 3 years’ experience in service desk or technical support roles, ideally within Managed/Professional Services.
Strong knowledge of ITIL framework and modern IT support practices.
Ready to make an impact? Apply now and let's grow together!
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