Loan Processing Specialist (AU Mortgage) | Flexible Work Setup

Discover your 100% YOU with MicroSourcing!

Position: Client Support Specialist / Para-Broker

Work setup & shift: Work from Home | Dayshift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Client Support Specialist / Para-Broker, you will:

• Loan Submission & Pre-Approval
• Collaborate closely with the mortgage broker to assess loan files, select the most suitable lenders, and compile detailed loan submissions.
• Review client documents to ensure all necessary information is complete and accurate before submission.
• Handle pre-approval processes by coordinating with lenders, ensuring timelines and client needs are met.
• Lender Liaison & Client Communication
• Serve as the primary point of contact with lenders, maintaining open communication to monitor the loan’s progress and resolve any arising issues.
• Provide regular updates to clients on their application’s progress, maintaining transparency and managing expectations throughout each stage.
• Offer proactive support, addressing any client inquiries and relaying any necessary information between clients and lenders.
• Compliance & Quality Assurance
• Ensure all loan applications adhere to relevant lender policies and regulatory standards, with accurate data entry and documentation.
• Review each application meticulously to prevent any errors or oversights, supporting a smooth and efficient approval process.
• Settlement Coordination
• Take responsibility for coordinating settlements, ensuring all loan contracts and documentation are managed accurately and efficiently.
• Facilitate timely settlements by working closely with lenders and clients, following up on outstanding items and addressing potential delays.
• Confirm settlement completion and maintain follow-up communication with clients, providing them with peace of mind throughout their journey.
• Post-Settlement Support
• After settlement, continue client support by handling any follow-up actions required, including providing information on loan maintenance and answering questions.
• Conduct periodic check-ins with clients to ensure they remain satisfied with their mortgage and know where to turn for any future needs.
• Team Communication & Continuous Improvement
• Regularly communicate with your team leader and colleagues to discuss any areas for improvement or changes in lender policies that could benefit clients.
• Contribute to a culture of continuous improvement by providing feedback on processes and suggesting enhancements that could improve client satisfaction and efficiency.
  

What You Need

Non-negotiables

• Proven experience with an Australian mortgage broking firm.
• Exceptional English communication skills, both verbal and written.
• Strong attention to detail and the ability to handle complex information accurately.
• Ability to work independently and manage deadlines efficiently, especially under time-sensitive conditions.
• Familiarity with lender policies, compliance standards, and the Australian mortgage process is highly advantageous.
• A proactive, solution-oriented mindset with a strong sense of responsibility for delivering excellent client service.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply