Lifecycle Manager

Lifecycle Manager Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

ROLES AND RESPONSIBILITIES

Does and Delivers (The tasks / responsibilities that the role performs to address requirements in Key Result Areas)

• Sales Funnel Management
  
  • Oversee the entire B2B sales funnel, ensuring effective lead tracking and conversion.
  • Collaborate with sales and marketing teams to optimize lead generation strategies and improve the conversion rate.
  • Regularly monitor key performance indicators (KPIs) to assess the efficiency of the sales funnel and provide actionable insights to improve it.
  • Enhance
  • Utilize CRM tools to manage and report on the sales pipeline, ensuring alignment with business targets.
• System Enhancement
  
  • Collaborate with enabling teams to implement a proper CRM tool to manage and report on the sales pipeline, ensuring alignment with business targets.
• Partner Compliance
  
  • Ensure that all B2B partners undergo timely and accurate ReKYM processes, adhering to regulatory requirements and internal compliance standards.
  • Initiate ReKYM processes for partners due for review, coordinating with B2B Ops and Sales Admin to collect, verify, and update necessary documentation.
  • Maintain a centralized dashboard to track the ReKYM status of each merchant, flagging any issues or risks to senior management.
• Offboarding Management
• Manage the lifecycle of merchant accounts, including the suspension of wallets for non-compliance or inactivity, and ensure proper documentation and communication with partners.
• Oversee off-boarding processes for B2B partners, ensuring that all procedures are followed for the safe closure of accounts while mitigating risks.
• Work closely with B2B Ops and Service Configuration teams to ensure that wallet suspensions and off-boardings are executed in line with internal policies and external regulations.
• Displays (The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed)
• Lifecycle Management
  
  • Strong understanding of the fintech and B2B financial services landscape, including regulations, compliance, and account lifecycle management.
  • Proficiency with CRM tools, sales funnel management software, and data tracking platforms.
• Data Driven
  
  • Exceptional analytical skills with a track record of making data-driven decisions to improve sales and client retention.
• Project Management
  
  • Strong project management skills with the ability to coordinate cross-functional teams and manage multiple tasks simultaneously.
• Proactively identify accounts at risk and take necessary actions to either reinstate or properly suspend the wallet services.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package Job ID R0000014430