Learning & Development Manager

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
IFS - Human Capital (HC)

Management Level
Manager

Job Description & Summary
The L&D Manager plays a pivotal role in driving the knowledge, skills, and compliance of employees within the firm. The role focuses on designing, delivering, and evaluating tailored learning and development (L&D) programs that address the unique needs of PwC South East Asia Consulting. This individual ensures that all employees are equipped with knowledge and skills to support projects and engagements.

The L&D Manager mainly supports our Financial Crime Unit (FCU). This unit is dedicated to support our clients with financial crime risks, including fraud, money laundering, terrorist financing, and other regulatory breaches. The unit ensures compliance with global regulations and maintains the organization’s integrity by leveraging advanced technologies, conducting thorough investigations, and developing robust internal controls.


Key Responsibilities

Learning and Development

• Lead and oversees needs analysis, design, development, delivery and evaluation of L&D programmes, workshops, and initiatives aligned with firm goals. This may include soft skills, core consulting skills, technical skills, leadership development, compliance and more.
  

• Lead and oversee onboarding and new joiner training programmes.
  

• Lead and oversee assessments and analysis of current and future learning and development needs. Partner with quality teams and analysts to identify performance gaps and priorities.
  

• Develop and source programme materials, resources, content, including e-learn, manuals, videos, and presentations.
  

• Facilitate L&D programme sessions either as the main facilitator or by working with firm or external facilitators/trainers.
  

• Evaluate L&D training programmes using different frameworks and methodologies.
  

• Develop cost-effective learning solutions to address performance gaps across all levels and job grades
  

• Stay abreast with learning technologies and tools to improve learning outcomes
  

• Collaborate with firm leaders and HC partners to leverage existing programmes on onboarding and L&D.
  
  

• Stay updated on the changes in consulting practice and the firm as it applies in L&D needs, including policies, regulations, processes and directions.
  

• Collaborate with the leaders in developing and running programmes to help manage change.
  

• Design and implement change management initiatives related to learning.
  
  

• Identify current gaps in leadership competencies across all job grades, including self-leadership, coaching, performance management, change management and project management.
  

• Work with employees and leaders in creating individual development plans, monitor progress and provide guidance as needed.
  

• Design, develop and deliver leadership development programmes to address current gaps in leadership competencies
  
  

• Manage a team of L&D professionals and auxiliary L&D staff, providing coaching, guidance, support and mentorship.
  

• Foster collaborative culture and high-performing attitude in the team.
  
  

• Partner with leaders to identify L&D goals and priorities
  

• Advice on learning strategies and methodologies that will help meet learning goals
  

• Report L&D activities, trianing completion, and development progrgress
  
  

• Bachelor’s degree in Learning and Development, Human Resources, Behavioral Science
  

• Certification in AML, KYC, or other financial crime-related disciplines is preferred.
  
  

• 5 years of experience as an L&D Manager/Assistant Manager, preferably in financial services, compliance, or risk management settings.
  

• Strong understanding of financial crime regulations, processes, and risk mitigation strategies. [Preferred]
  

• Proven experience designing and delivering specialized training programs for financial crime or compliance units.
  

• Experience working in consulting firms or having consulting experience is preferred.
  
  

• Training Expertise: Expertise in instructional design methodologies and adult learning principles.
  

• Learning Technology: Experience in leveraging learning management systems (LMS) and e-learn platforms.
  

• Data Analysis: Ability to analyze data and translate insights into actionable L&D strategies.
  

• Team Management: Strong team management to lead the L&D team.
  

• Project Management: Ability to oversee and manage L&D programmes, ensuring that these meet the objectives, timelines and budget.
  

• Change Leadership: Skills to lead change initiatives driven by L&D. Generate enthusiasm during transition.
  

• Leadership Development: Experience in designing and delivering leadership programmes for supervisors, managers and directors.
  
  

• Excellent stakeholder management and collaboration skills.
  

• Excellent facilitation, presentation, and communication abilities.
  

• Analytical mindset with a focus on continuous improvement.
  

• Inclusive mindset
  
  

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Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching and Feedback, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions {+ 36 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date