Learning and Development Specialist

1. Program Development

• Conducts needs assessment/analysis through surveys, interviews, focus group discussions, or consultations and recommends possible solution or intervention.
• Conducts research, interview, process observation in creating the course/module content.
• Develops training programs that are focused on addressing the learning needs of employees that include learning objectives, course content, method, and assessment.
• Designs and creates training manuals, slide presentations, facilitator’s guide, activities, surveys, test materials, and online learning modules as appropriate

2. Program Execution and Delivery

• Facilitates training programs using various learning interventions that include but not limited to classroom/face-to-face set-up, virtual, e-Learning courses, learning sessions, structured learning experiences, simulations, videos, and other related learning methods.
• Sets up training venue, equipment, and prepares other necessary documents such as handouts, attendance form, evaluation form, and test material.
• Oversees implementation of training programs such as onboarding, compliance training, in-house and outsourced training as scheduled.
• Coordinates with different departments on training schedules and notification of participants.
• Updates and communicates training completion rate to all concerned departments.
• Coordinates with external training providers when sourcing for external training/seminars for employees.
• Conducts process observation and documentation especially for newly-implemented training programs.

3. Program Evaluation

• Evaluates the effectiveness of learning and development programs conducted and makes recommendations for improvement if necessary.
• Facilitates surveys to obtain employees’ feedback on training program attended.
• Encodes results of training evaluation/feedback of training participants and releases report to facilitators.
• Encodes and documents attendance and test results of training participants.
• Reviews and modifies training materials.

4. Audit Compliance

• Organizes all training documents in compliance with audit requirements.
• Presents training records to auditors.
• Maintains and updates database containing the training records of employees such as training attendance, test results, and evaluation summary.
• Reports quality and food safety issue and any potential or actual emergency situation to immediate superior or authorized/designated person.

5. Administers online assessment and prepares the necessary report.

6. Creates videos and infographics for HR-related announcements or communication.

7. Prepares report as may be required from time to time.

8. Safekeeps equipment and other training materials and ensures that they are in good working condition.

9. Provides support in other HR-related activities and/or programs.

10. Performs other related tasks that may be required from time to time.