Leadership Coach (Team Lead) - For Pooling

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Job Title: Leadership Coach (Team Lead)

Company: GoTeam (Great Place to Work Certified – 4 Years)

Location: Cebu City | Onsite (First 6 months ll Mon-Fri), Hybrid after (3 days onsite, 2 days WFH)

Schedule: Day Shift ll 7 AM – 4 PM PH Time

Salary: PHP 45,000–50,000

Summary

This role is all about making things happen—ensuring client expectations are not only met but exceeded, while empowering team members to perform at their best. You’ll play a key part in building strong, lasting relationships that fuel growth and success on both sides.

Key Duties

Client Management

• Respond to client concerns and inquiries regarding team member performance, behavior, or GoTeam-related services
• Lead and manage regular client check-in calls to ensure alignment and satisfaction
• Prepare and follow through on check-in calls with meeting minutes and actionable items
  
  
  

Team Member Management

• Address questions about GoTeam policies, benefits, and processes, and redirect to appropriate channels when necessary
• Coach team members on performance and behavioral development
• Conduct daily 1:1 sessions with new hires during their first week
• Facilitate regular 1:1 check-ins with team members from week two onwards
• Share 1:1 meeting reports with clients to maintain transparency and collaboration
• Drive WIN:WIN performance agreement discussions to align expectations
• Handle team member-initiated concerns related to workload, feedback, and client expectations
• Lead and conduct regular team huddles to promote engagement and communication
  
  
  

Project and Escalation Management

• Oversee task delivery, manage client or team escalations, and ensure successful execution of initiatives
  
  
  

Strategic Relationship Management

• Engage proactively with clients and internal stakeholders (Recruitment, Finance, IT, HR, Leadership) to foster collaboration and resolve challenges
  
  
  

Your Benefits

Standard Benefits

• Company-provided laptop and extra monitor
• Above the Industry standard HMO for you and 1 dependent and extended dependents— with up to PHP 200,000 coverage, private room access, and PHP 10,000 meds reimbursement.
• Option to enroll 4 additional dependents including siblings, grandparents and common-law partners — salary deduction applies.
• Paid time-off of 25 credits (per year) and pro-rated.
• Development via Exceed Institute, GoTeam Cares, and Masterclass
• Salary Finance access for personal loans (after regularization)
• PHP 1M Life Insurance coverage
• Eyewear discounts with Sunnies Studio
• Welcome gift on Day 1
• Monthly gratitude events, leadership talks, Acoustic Nights, Team Dine Outs, and more!
• Access to GoTeam Sports Club, Yoga, and wellness programs
• PHP 10K referral bonus and chance to win a trip to Bali!
  
  
  

Additional Benefits

• Advance your skills with full access to LinkedIn Learning — including the opportunity to complete certification courses and boost your professional credentials.
• On-site allowance of PHP 200 for each day worked onsite to support your daily expenses.
• Paid time-off of maximum 25 credits (per year) and pro-rated.
• 5 Service Incentive Leave (SIL) days upon your first work anniversary (convertible to cash upon separation if unused)
  
  
  

Your Family’s Benefits

• 24/7 access to financial, legal, and counseling advice for up to 4 family members
• Free telemedicine consultations
• Virtual family events and prize opportunities
  
  
  

Skills & Experience

• 3+ years of experience as a Team Lead in a BPO or shared-services environment
• Strong background in client relationship and account management
• Proven ability to coach and manage team members effectively
• Experienced in handling escalations, retention, and team attrition
• Confident in engaging with C-level executives and Western clients
• Knowledge of industry verticals such as healthcare, IT, construction, or engineering
• Proficient in project management and cross-functional collaboration
• Familiarity with AI tools is a plus
  
  
  

Essential Skills

• Project Management Tools (e.g., Asana, Trello, or ClickUp)
• Communication Platforms (e.g., Zoom, Slack, MS Teams)
• Client and Team Management Systems
• Familiarity with LinkedIn and CRM/ATS platforms
• Knowledge of productivity tools and AI-enhanced systems is a plus
  
  
  

Qualifications

• Bachelor's degree in business, Communications, Psychology, or related field (preferred but not required)
• Leadership and Coaching certifications (a plus but not mandatory)
• Training in performance management, conflict resolution, or client engagement is an advantage
  
  
  

Stakeholders

• Marketing
• Sales
• Operations
• Recruitment,
• Finance
• Process Engineers
• Clients
  
  
  

About Us – GoTeam

• Great Place to Work Certified (4 years in a row!)
• 85% Employee Engagement Score
• 1,000+ team members and growing
• Mission: Provide 100,000 people with free AI certification via the Vjal Institute
• Culture: Innovation, inclusivity, growth as default
  
  
  

Ready to create unforgettable talent experiences?

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