Lead Specialist, Learning Innovation and Technology-Skills Intelligence

Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Specialist, Learning Innovation & Technology working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all!

What You’ll Be Doing

Looking for an opportunity to focus on the coordination, communication, launch, and execution of blended learning training programs? You’ll conceptualize and successfully implement curricula for sustained business growth. You’ll provide coaching, motivation, and support to enhance the engagement and success of their team of training managers and specialists in attaining targets and goals. Additionally, you’ll communicates with external clients to align on training needs and results.

You'll report to Director of Learning & Development and will be a key part of this team with impacting our global operation as part of a world class team of professionals.

During a Typical Day, You’ll

• Define and maintain a dynamic skills taxonomy and work ontology across the organization
• Create and manage living role profiles based on tasks, skills, and evolving capabilities
• Integrate skills intelligence across HR technologies (LMS, ATS, HRIS, talent marketplaces)
• Partner with analytics teams to generate dashboards and insights from skills data
• Support internal mobility by matching employees to roles and gigs via skill profiles
• Map skills to business outcomes and OKRs to drive strategic workforce planning
• Establish governance for skills data, including ownership, ethics, and update cycles
• Pilot and scale use cases such as upskilling, succession planning, and gig work
• Facilitate a cross-functional learning cohort to drive adoption and continuous improvement
  
  
  

What You Bring To The Role

• Bachelor’s degree in HR, Organizational Development, Learning Technology, or related field
• 4+ years of experience in talent development, workforce planning, or HR technology
• Strong understanding of skills-based talent frameworks and work architecture
• Experience with HR systems (LMS, ATS, HRIS) and their integration via APIs or middleware
• Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
• Familiarity with skills platforms, talent marketplaces, or work intelligence tools
• Knowledge of agile methodologies and iterative design approaches
• Experience in consulting, BPO, or other complex, matrixed organizations is a strong plus
  
  
  

Behavioral Skills You’ll Need

• Strategic thinker with a systems mindset and strong execution skills
• Excellent collaboration and stakeholder engagement across functions and levels
• Strong communication skills, both verbal and written
• High attention to detail and commitment to data integrity
• Proactive, curious, and adaptable in a fast-changing environment
• Comfortable navigating ambiguity and driving clarity through structure
• Passion for innovation in talent development and the future of work
  
  
  

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

PH-Central Luzon-Pampanga