Lead for Digital Innovation

The Lead for Digital Innovation acts as the voice of the business and voice of the customer for a component of the customer journey, representing and driving business needs across multiple delivery teams to ensure business and end-user satisfaction. This role contributes to the realization of Value Stream strategy, vision, and OKRs by aligning and prioritizing business goals with actionable results. Brings a strategic view to manage tactical delivery of products or product components, aligned to the value stream and segment priorities. The role will report directly to the Chief Corporate Solutions and Alternative Distribution Officer and will work closely with other stakeholders for Corporate Solutions.

Position Responsibilities

• Drives the strategy, planning, prioritization decisions and delivery of key capabilities aligned to the Value Stream customer journey, including features
• Collaborates closely with PDCS business teams and other business units to achieve business priorities & initiative.
  
  

Required Qualifications

• Graduate of bachelor's degree
• Team management
• Product Owners and/or Domain Lead experience, as appropriate
• Understand flow of work from intake to release with an eye toward optimizing squad work in progress, clearly communicating priorities for upcoming work, and maintaining alignment to value stream level OKRs
• Solid coaching mindset and abilities, enabling team members in defining solutions, and delivering to outcomes
• Engagement of squad members to collaborate, promote ownership and accountability of tasks, and maintain continuous improvement mindset
• Stakeholder management and communication skills in defining outcomes, communicating progress, and facilitating planning meetings
• Strong level of knowledge and understanding of area of practice
• Strong knowledge of the business, with previous, active role as a Product Owner/Manager strongly preferred
• Strong knowledge of digital enterprise enablement technologies and practices
• Minimum of 4+ years of experience in a business and/or business analyst role
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid