Lead, Business Continuity and Risk Management

Title: Lead, Business Continuity and Risk Management

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Duties & Responsibilities

This position will report into Head, Business Continuity and Risk Management, JLL Business Services

Strategic Responsibilities:

• Develop, maintainand oversee globally comprehensive risk management and business continuity program that align with organizational goals and cost objectives, engaging multiple stakeholders across our global teams
• Establish, implement, and maintain risk appetite statements, key risk measures, risk triggers, and appropriate escalation protocols across the 5 centers globally
• Foster a strong risk culture by collaborating with the SLT, Risk Champions, Emergency Responders, and other teams to promote awareness and drive embedding risk management into the JBS organization
• Drive continuous improvement and innovation in risk, incident, and business continuity management practices globally
• Implement and manage global governance processes including risk committee meetings, risk reporting, and policy reviews
  
  

Operational Responsibilities:

• Drive risk and control assessments across global operational processes, process transitions, automations, bot implementations, and other high-impact areas. Collaboratively establish and track mitigation actions to closure
• Coordinate and lead global real-time incident management, conduct thorough post-incident reviews, read across for similar processes across JBS, and ensure corrective actions are implemented
• Develop emergency response protocols, manage threat assessments globally, and ensure timely escalation and communication of incidents
• Deliver staff training initiatives working closely with Center Leadership, Risk Champions, and Emergency Responders across centers
• Maintain and enhance business continuity management systems and processes, ensuring regular testing and refinement of BCPs across the centers
• Conduct Call Cascade testing, Security and Site risk assessments, Scenario exercises, and plan walkthroughs
  
  

Performance objectives

• Influence & Lead JBS’s agenda for Risk, Incident and Business Continuity Management across the globe
• Design, implement and monitor program initiatives across all centers
• Build a highly engaged and capable extended team utilizing risk champions, bringing our enabling function capabilities to best in class standards
• Anticipates and plans long-term risk mitigation through adequate liaison with global risk experts – technology, HR, HSSE, Legal, global Risk and BCM etc.
• Provides expertise, support and frameworks / guidance and toolkits to enable teams to evolve and manage risks adequately
  
  

Key Skills

• Risk, Incident and Business Continuity Management subject matter expertise with experience in a shared services / GCC organization
• Strong Risk Management background, including driving operational risk and Business continuity programs
• Excellent communication (verbal, in-person and written) and interpersonal skills to manage multiple stakeholders from various domains
• Ability to influence and guide senior stakeholders.
• Experience in Technology, Information Security, Financial Audits will be an added advantage
  
  

Employee specification

• Risk subject matter expertise
• 10+ years of experience.
• Experience of leading operational risk programs
• Track-records of successful leadership experience to success in a highly diverse environment.
  
  

This role, based in Manila, Philippines, is essential for driving JBS's global risk and business continuity strategies, ensuring effective implementation and ongoing improvement.